Tide Outage History

Tide is up right now

Tide had 56 outages in the last 2 years totaling 16h 49m of downtime — averaging 2.3 incidents per month.

There were 56 Tide outages since July 1, 2025 totaling 16h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tide.co

Notice August 28, 2025

Transaction timeline not loading

Detected by Pingoru
Aug 28, 2025, 09:03 AM UTC
Resolved
Aug 28, 2025, 09:23 AM UTC
Duration
20m
Timeline · 2 updates
  1. identified Aug 28, 2025, 09:03 AM UTC

    Some members may not be able to see their transaction timelines for a while. Inbound and Outbound payments are running normally. We're fixing this Once the issue is resolved, we’ll let you know here immediately. We're sorry for the inconvenience. Tap the 'Support' in the upper-right of your app if there's anything urgent.

  2. resolved Aug 28, 2025, 09:23 AM UTC

    We’re back to normal and you can now see your timeline of transactions again. Thank you for giving us the time to resolve this – we appreciate your patience. Once again, we apologise for any inconvenience this may have caused.

Read the full incident report →

Notice August 12, 2025

Outage - Tide

Detected by Pingoru
Aug 12, 2025, 10:38 AM UTC
Resolved
Aug 12, 2025, 11:00 AM UTC
Duration
21m
Timeline · 2 updates
  1. identified Aug 12, 2025, 10:38 AM UTC

    We're experiencing an outage affecting our Tide platform. You may be unable to login or experience issues with core functionality. We are currently working to restore the service to you as soon as possible.

  2. resolved Aug 12, 2025, 11:00 AM UTC

    The issue has been found and fixed!

Read the full incident report →

Critical August 1, 2025

Platform issues: Resolved

Detected by Pingoru
Aug 01, 2025, 08:07 AM UTC
Resolved
Aug 01, 2025, 09:44 AM UTC
Duration
1h 36m
Timeline · 2 updates
  1. investigating Aug 01, 2025, 08:07 AM UTC

    At the moment you may not be able to: Make Outbound Payments Confirm Payees See your Direct Debits in the app Create a new Tide account We’re working to resolve this as fast as we can - please check back here for updates. For urgent issues tap ‘Support’ in the app.

  2. resolved Aug 01, 2025, 09:44 AM UTC

    We’re back to normal and you can now: Make Outbound Payments Confirm Payees See your Direct Debits in the app Use your Tide card Create a new Tide account If any of your payments failed earlier, you can retry them. Thank you for giving us the time to resolve this – we appreciate your patience. Once again, we apologise for any inconvenience this may have caused.

Read the full incident report →

Notice July 24, 2025

Delayed payments

Detected by Pingoru
Jul 24, 2025, 10:55 AM UTC
Resolved
Jul 24, 2025, 07:54 PM UTC
Duration
8h 59m
Timeline · 3 updates
  1. investigating Jul 24, 2025, 10:55 AM UTC

    Outbound and Inbound transfers are running with a delay, but will show on members' timelines once we've resolved this – no need to retry them. We'll keep you posted on this page. Thanks for your patience, and we're sorry for any inconvenience. For anything urgent, tap 'Support' in the app.

  2. identified Jul 24, 2025, 04:28 PM UTC

    Outbound transfers are processing as normal. Inbound transfers are still experiencing delays and may appear as “pending” on member timelines. These will clear automatically once resolved — no need to retry them. Our teams are actively working to restore normal processing times. We’ll continue to post updates here. Thanks for your patience, and sorry for any inconvenience.

  3. resolved Jul 24, 2025, 07:54 PM UTC

    The issue has been resolved and all queued payments have been processed successfully. Thank you for your patience. We apologise for any inconvenience this may have caused.

Read the full incident report →

Notice July 19, 2025

Pending payments

Detected by Pingoru
Jul 19, 2025, 04:03 PM UTC
Resolved
Jul 19, 2025, 08:17 PM UTC
Duration
4h 13m
Timeline · 3 updates
  1. investigating Jul 19, 2025, 04:03 PM UTC

    We are currently experiencing an issue with pending payments. We are looking into this and will update here as soon as we fix this. If you have any urgent queries, tap ‘Support’ in the app and we’ll help you.

  2. investigating Jul 19, 2025, 05:30 PM UTC

    Currently outbound payments are handled - should go as normal. Impact is only on inbound payments now - they are still pending.

  3. resolved Jul 19, 2025, 08:17 PM UTC

    Outbound and Inbound payments should be back to normal.

Read the full incident report →

Notice July 1, 2025

Onboarding and account recovery for Tide UK is currently unavailable

Detected by Pingoru
Jul 01, 2025, 08:18 AM UTC
Resolved
Jul 01, 2025, 09:35 AM UTC
Duration
1h 17m
Timeline · 2 updates
  1. investigating Jul 01, 2025, 08:18 AM UTC

    You may not be able to create a new account or recover an existing one. We're fixing this As soon as we resolve the issue, we’ll confirm on this page. We're sorry for the inconvenience. Tap 'Support' in the app or email [email protected] if you need urgent help.

  2. resolved Jul 01, 2025, 09:35 AM UTC

    Issue resolve: Onboarding and account recovery for Tide UK. You can now recover your account or create a new one normally. Thank you for giving us the time to resolve this.

Read the full incident report →