pingoru pingoru ThinkSmart Manager had 14 outages in the last 2 years totaling 6395h 30m of downtime, averaging 0.6 incidents per month.
There were 14 ThinkSmart Manager outages since November 4, 2024 totaling 6395h 30m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating issues related to users unable to login to their ThinkSmart Manager organization. We will provide an update as soon as progress is made on the investigation.
Login issues are now resolved for ThinkSmart Manager.
We are currently investigating login issues for ThinkSmart Manager. We will provide an update as soon as progress is made on the investigation.
The issue which was impacting user login is now resolved for ThinkSmart Manager.
We are currently investigating an issue where devices are incorrectly showing offline in ThinkSmart Manager. We will provide an update as soon as progress is made on the investigation.
The issue related to device status incorrectly showing offline in ThinkSmart Manager is now resolved. Device status is now accurate.
This incident has been resolved.
We are currently investigating an issue which is resulting in incorrect device status and impacting other devices details from updating in ThinkSmart Manager. We will provide an update as soon as we have made progress on the investigation.
The issue which caused device status to show inaccurately in ThinkSmart Manager is now resolved. We will continue to closely monitor.
We are currently investigating intermittent login issues when attempting to login to ThinkSmart Manager portals. We will provide updates as the investigation progresses.
Login services are now working as expected for ThinkSmart Manager. We will continue to closely monitor.
We are currently investigating an issue where claiming devices in bulk using a csv file is not working in ThinkSmart Manager. All other device claiming methods are functional and working as expected. We will provide updates as progress is made on this investigation.
This incident has been resolved.
The ThinkSmart team is investigating service degradation for EU customers. The ThinkSmart Portal may show stale device data when updating or viewing the managed devices. The Engineering team is working on restoring the services and will continue to provide updates as we have more information to share.
The ThinkSmart team has scaled services and is seeing improvement in the backlog of device data. We are continuing to monitor the performance and will provide another update once the issue has resolved.
This issue has been resolved and all services are operating normally.
Due to the global AWS outage status for devices in ThinkSmart Manager are showing as "Pending". We will continue to provide updates on this issue as progress is made on the investigation.
The issues seen with invalid device status in ThinkSmart Manager is now resolved. We will continue to closely monitor.
To address a display issue with the IP Controller for Core Gen2 devices we have released a patch within ThinkSmart Manager. This will update drivers to the latest version for the IP Controller. This patch will deploy automatically when the device is outside of active hours. No downtime is required for this deployment.
This incident has been resolved.
Currently in ThinkSmart Manager under vPro remote desktop the MTR front of room display is not showing as expected. The front of room display appears as a black screen under vPro remote desktop. We are investigating this issue and will provide updates as progress is made.
A fix has been deployed by Microsoft for the front of room display issue. Room display is now working as expected under vPro remote desktop in ThinkSmart Manager.
We are currently investigating an issue with device claiming when using the Admin Password in ThinkSmart Manager. At this time devices must be claimed using either the activation code or manual claiming using a provisioning file. Articles outlining the steps to use these methods are shown below: How to claim using activation code - https://support.lenovo.com/us/en/solutions/ht514292-how-to-add-a-device-to-the-thinksmart-manager-portal How to claim using manual provisioning file - https://support.lenovo.com/us/en/solutions/HT511108 We will provide an update on this as soon as progress is made on the investigation.
This incident is now resolved. Devices can be successfully claimed in ThinkSmart Manager using the Admin Password.
Newly claimed devices in ThinkSmart Manager are not connecting to Intel vPro. Existing devices in ThinkSmart Manager are not impacted by this issue. We are actively investigating and will provide updates as we make progress on this investigation.
The issue is now resolved. Newly claimed devices in ThinkSmart Manager are connecting to Intel vPro as expected. We will continue to closely monitor.
Hardware KVM/Out-of-band remote management functionality is not working as expected in ThinkSmart Manager for devices which are using EMA Agent 1.13. This is currently under investigation. Remote Desktop functionality is not impacted and is working as expected.
Issue which was impacting Hardware KVM/Out-of-band remote management functionality is now resolved as devices are now using EMA Agent 1.12.
We are currently investigating this issue.
We are no longer observing any delay in premium license assignment for organizations with multi-device licenses. All services are operational.
We are no longer observing any delay in premium license assignment for organizations with multi-device licenses. All services are operational.