ThinkSmart Manager incident

ThinkSmart Manager - Device claiming Issue when using Admin Password

Minor Resolved View vendor source →

ThinkSmart Manager experienced a minor incident on April 14, 2025 affecting ThinkSmart Manager Services, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 07:17 PM UTC
Resolved
Apr 17, 2025, 03:12 PM UTC
Duration
2d 19h
Detected by Pingoru
Apr 14, 2025, 07:17 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Apr 14, 2025, 07:17 PM UTC

    We are currently investigating an issue with device claiming when using the Admin Password in ThinkSmart Manager. At this time devices must be claimed using either the activation code or manual claiming using a provisioning file. Articles outlining the steps to use these methods are shown below: How to claim using activation code - https://support.lenovo.com/us/en/solutions/ht514292-how-to-add-a-device-to-the-thinksmart-manager-portal How to claim using manual provisioning file - https://support.lenovo.com/us/en/solutions/HT511108 We will provide an update on this as soon as progress is made on the investigation.

  2. resolved Apr 17, 2025, 03:12 PM UTC

    This incident is now resolved. Devices can be successfully claimed in ThinkSmart Manager using the Admin Password.