ThinkSmart Manager incident

Newly Claimed device in ThinkSmart Manager are not establishing Intel vPro connection

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on November 19, 2024 affecting ThinkSmart Manager Services, lasting 14h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 12:41 PM UTC
Resolved
Nov 20, 2024, 03:30 AM UTC
Duration
14h 49m
Detected by Pingoru
Nov 19, 2024, 12:41 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Nov 19, 2024, 12:41 PM UTC

    Newly claimed devices in ThinkSmart Manager are not connecting to Intel vPro. Existing devices in ThinkSmart Manager are not impacted by this issue. We are actively investigating and will provide updates as we make progress on this investigation.

  2. resolved Nov 20, 2024, 03:30 AM UTC

    The issue is now resolved. Newly claimed devices in ThinkSmart Manager are connecting to Intel vPro as expected. We will continue to closely monitor.