ThinkSmart Manager incident

Deploy IP Controller patch for Core Gen2 devices

Notice Resolved View vendor source →

ThinkSmart Manager experienced a notice incident on September 17, 2025 affecting ThinkSmart Manager Services, lasting 5d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 09:00 PM UTC
Resolved
Sep 23, 2025, 01:14 PM UTC
Duration
5d 16h
Detected by Pingoru
Sep 17, 2025, 09:00 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Sep 23, 2025, 01:13 PM UTC

    To address a display issue with the IP Controller for Core Gen2 devices we have released a patch within ThinkSmart Manager. This will update drivers to the latest version for the IP Controller. This patch will deploy automatically when the device is outside of active hours. No downtime is required for this deployment.

  2. resolved Sep 23, 2025, 01:14 PM UTC

    This incident has been resolved.