ThinkSmart Manager incident

Investigating an issue with Bulk device claiming in ThinkSmart Manager

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on November 24, 2025 affecting ThinkSmart Manager Services, lasting 141d 9h. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 08:20 PM UTC
Resolved
Apr 15, 2026, 05:45 AM UTC
Duration
141d 9h
Detected by Pingoru
Nov 24, 2025, 08:20 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Nov 24, 2025, 08:20 PM UTC

    We are currently investigating an issue where claiming devices in bulk using a csv file is not working in ThinkSmart Manager. All other device claiming methods are functional and working as expected. We will provide updates as progress is made on this investigation.

  2. resolved Apr 15, 2026, 05:45 AM UTC

    This incident has been resolved.