ThinkSmart Manager incident

ThinkSmart Manager - vPro Remote Desktop is not showing MTR front of room display

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on September 16, 2025, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 03:42 PM UTC
Resolved
Sep 18, 2025, 01:02 PM UTC
Duration
1d 21h
Detected by Pingoru
Sep 16, 2025, 03:42 PM UTC

Update timeline

  1. investigating Sep 16, 2025, 03:42 PM UTC

    Currently in ThinkSmart Manager under vPro remote desktop the MTR front of room display is not showing as expected. The front of room display appears as a black screen under vPro remote desktop. We are investigating this issue and will provide updates as progress is made.

  2. resolved Sep 18, 2025, 01:02 PM UTC

    A fix has been deployed by Microsoft for the front of room display issue. Room display is now working as expected under vPro remote desktop in ThinkSmart Manager.