ThinkSmart Manager incident

ThinkSmart Manager - Investigating devices showing incorrect offline status

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on April 14, 2026 affecting ThinkSmart Manager Services, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 12:52 PM UTC
Resolved
Apr 14, 2026, 10:28 PM UTC
Duration
9h 35m
Detected by Pingoru
Apr 14, 2026, 12:52 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Apr 14, 2026, 12:52 PM UTC

    We are currently investigating an issue where devices are incorrectly showing offline in ThinkSmart Manager. We will provide an update as soon as progress is made on the investigation.

  2. investigating Apr 14, 2026, 10:27 PM UTC

    The issue related to device status incorrectly showing offline in ThinkSmart Manager is now resolved. Device status is now accurate.

  3. resolved Apr 14, 2026, 10:28 PM UTC

    This incident has been resolved.