ThinkSmart Manager incident
SmartOffice Service Degradation - Ongoing Investigation
ThinkSmart Manager experienced a minor incident on October 24, 2025 affecting ThinkSmart Manager Services, lasting 7h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2025, 01:49 PM UTC
The ThinkSmart team is investigating service degradation for EU customers. The ThinkSmart Portal may show stale device data when updating or viewing the managed devices. The Engineering team is working on restoring the services and will continue to provide updates as we have more information to share.
- monitoring Oct 24, 2025, 02:49 PM UTC
The ThinkSmart team has scaled services and is seeing improvement in the backlog of device data. We are continuing to monitor the performance and will provide another update once the issue has resolved.
- resolved Oct 24, 2025, 09:19 PM UTC
This issue has been resolved and all services are operating normally.