ThinkSmart Manager incident

Global AWS outage impacting device status in ThinkSmart Manager

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on October 20, 2025 affecting ThinkSmart Manager Services, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:01 PM UTC
Resolved
Oct 20, 2025, 09:13 PM UTC
Duration
8h 11m
Detected by Pingoru
Oct 20, 2025, 01:01 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Oct 20, 2025, 01:01 PM UTC

    Due to the global AWS outage status for devices in ThinkSmart Manager are showing as "Pending". We will continue to provide updates on this issue as progress is made on the investigation.

  2. resolved Oct 20, 2025, 09:13 PM UTC

    The issues seen with invalid device status in ThinkSmart Manager is now resolved. We will continue to closely monitor.