ThinkSmart Manager incident

New devices added to organizations with multi-device licenses have a delay to get access to premium features

Minor Resolved View vendor source →

ThinkSmart Manager experienced a minor incident on November 4, 2024 affecting ThinkSmart Manager Services, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 03:08 PM UTC
Resolved
Nov 04, 2024, 07:28 PM UTC
Duration
4h 20m
Detected by Pingoru
Nov 04, 2024, 03:08 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Nov 04, 2024, 03:08 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 04, 2024, 06:35 PM UTC

    We are no longer observing any delay in premium license assignment for organizations with multi-device licenses. All services are operational.

  3. resolved Nov 04, 2024, 07:28 PM UTC

    We are no longer observing any delay in premium license assignment for organizations with multi-device licenses. All services are operational.