ThinkSmart Manager incident

Investigating issues with incorrect Device status/details in ThinkSmart Manager

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on December 15, 2025 affecting ThinkSmart Manager Services, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 06:40 PM UTC
Resolved
Dec 15, 2025, 07:08 PM UTC
Duration
28m
Detected by Pingoru
Dec 15, 2025, 06:40 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Dec 15, 2025, 06:40 PM UTC

    We are currently investigating an issue which is resulting in incorrect device status and impacting other devices details from updating in ThinkSmart Manager. We will provide an update as soon as we have made progress on the investigation.

  2. resolved Dec 15, 2025, 07:08 PM UTC

    The issue which caused device status to show inaccurately in ThinkSmart Manager is now resolved. We will continue to closely monitor.