ThinkSmart Manager incident

Instigating login issues for ThinkSmart Manager

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on December 4, 2025 affecting Web Access and User Login, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 03:49 PM UTC
Resolved
Dec 04, 2025, 05:30 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 04, 2025, 03:49 PM UTC

Affected components

Web Access and User Login

Update timeline

  1. investigating Dec 04, 2025, 03:49 PM UTC

    We are currently investigating intermittent login issues when attempting to login to ThinkSmart Manager portals. We will provide updates as the investigation progresses.

  2. resolved Dec 04, 2025, 05:30 PM UTC

    Login services are now working as expected for ThinkSmart Manager. We will continue to closely monitor.