Tebra incident
We are currently investigating an issue where some users maybe experiencing the Clinical module showing inactive or as grayed out.
Tebra experienced a minor incident on March 25, 2025 affecting Platform and Clinical (EHR), lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 09:56 PM UTC
We are investigating an issue where the Clinical module in platform is showing as inactive or is grayed out. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Mar 25, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 25, 2025, 10:23 PM UTC
We are happy to announce that the issue with accessing the clinical chart has been successfully resolved! Our team will continue to monitor the system closely to ensure everything remains stable. We recognize that these disruptions can impact your work, and we sincerely apologize for any inconvenience this may have caused.
- resolved Mar 26, 2025, 12:40 AM UTC
This incident has been resolved.