Tebra incident
Intermittent issue users cannot access Platform application or Desktop application
Tebra experienced a notice incident on June 12, 2025 affecting Platform and Clinical (EHR) and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:56 PM UTC
A major cloud provider is experiencing intermittent connectivity issues across multiple regions, which is causing service disruptions worldwide. The provider is actively investigating the problem and monitoring the situation. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- monitoring Jun 12, 2025, 09:39 PM UTC
Google Cloud has identified the root cause of the outage that impacted customers worldwide and implemented effective mitigations. We’ve confirmed from our internal monitoring systems and customers that we are seeing recovery. We expect complete recovery to occur in less than an hour.
- resolved Jun 12, 2025, 10:59 PM UTC
This incident has been resolved.