Tebra incident

Users are experiencing issues with logging into Web App

Minor Resolved View vendor source →

Tebra experienced a minor incident on January 8, 2025 affecting Platform and Clinical (EHR), lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 04:34 PM UTC
Resolved
Jan 08, 2025, 07:30 PM UTC
Duration
2h 55m
Detected by Pingoru
Jan 08, 2025, 04:34 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Jan 08, 2025, 04:34 PM UTC

    We are investigating an issue where users are encountering an issue when trying to log in to Web app. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. resolved Jan 08, 2025, 07:30 PM UTC

    This incident has been resolved.