Tebra incident
Vendor Error when trying to check Eligibility "The request failed with HTTP status 401: Unauthorized"
Resolved after 1 hour 5 minutes, affecting Platform and Billing (PM), on May 1, 2025.
Our service vendor has advised they have identified the issue and services should be back to normal.
Affected components
Update timeline
- investigating May 01, 2025, 05:20 PM UTC
Tebra's Eligibility service vendor is currently experiencing a service interruption which is impacting users ability to check Real Time Eligibility. Error being shown is: "The request failed with HTTP status 401: Unauthorized". We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.
- investigating May 01, 2025, 06:02 PM UTC
Current list of known Payers having issues with checking Eligibility. Centene (Payer ID 68069) BCBS TX (Payer ID 00021) ChampVa (Payer ID 84146) BCBS MI (Payer ID 77710) BCBS KY (Payer ID 00660) BCBS MO (Payer ID 00012) BCBS IL (Payer ID 00002) Superior Health Plan of Texas (Payer ID 34188) Cenpatico-Behavioral Health (Payer ID 68068) Healthy Blue of CA (Payer ID HBLUE) Blue Cross of CA (Payer ID 47198) We are continuing to work with our vendor to resolve as quickly as possible. Thank you for your continued patience.
- resolved May 01, 2025, 06:25 PM UTC
Our service vendor has advised they have identified the issue and services should be back to normal.
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