Tebra incident

Customers unable to access Renew Medications screen

Minor Resolved View vendor source →

Tebra experienced a minor incident on April 9, 2025 affecting Platform and Clinical (EHR), lasting 11d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 10:10 PM UTC
Resolved
Apr 21, 2025, 08:03 PM UTC
Duration
11d 21h
Detected by Pingoru
Apr 09, 2025, 10:10 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Apr 09, 2025, 10:10 PM UTC

    We are currently reviewing an issue where customers are reporting not being able to Renew medications and/or not being able to load the Renew medication screen. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. resolved Apr 21, 2025, 08:03 PM UTC

    This incident has been resolved.