Tebra incident

Tebra's Help Center vendor is experiencing technical issues causing users to see a 503 error message

Major Resolved View vendor source →

Tebra experienced a major incident on March 4, 2025 affecting Help Center, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 04:30 PM UTC
Resolved
Mar 04, 2025, 05:40 PM UTC
Duration
1h 10m
Detected by Pingoru
Mar 04, 2025, 04:30 PM UTC

Affected components

Help Center

Update timeline

  1. investigating Mar 04, 2025, 04:30 PM UTC

    Tebra's Help Center vendor is continuing to experience a service interruption which is impacting users ability to access any Help Articles. As soon as a user clicks on the Help Center link, an error page showing 503 Service Unavailable is displayed. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Mar 04, 2025, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2025, 05:40 PM UTC

    This incident has been resolved.