Tebra incident

Message Center continuous loading with spinning icon

Minor Resolved View vendor source →

Tebra experienced a minor incident on December 12, 2024 affecting Platform and Clinical (EHR), lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 04:14 PM UTC
Resolved
Dec 12, 2024, 04:55 PM UTC
Duration
40m
Detected by Pingoru
Dec 12, 2024, 04:14 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Dec 12, 2024, 04:14 PM UTC

    We are investigating an issue where when users try to access the Message Center the page does not fully load and just shows a spinning icon. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Dec 12, 2024, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2024, 04:55 PM UTC

    This incident has been resolved.