Tebra incident

Vendor related issue causing errors when trying to send and view new eLabs.

Notice Resolved View vendor source →

Tebra experienced a notice incident on May 5, 2025 affecting Platform and Clinical (EHR), lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2025, 03:46 PM UTC
Resolved
May 05, 2025, 08:45 PM UTC
Duration
4h 59m
Detected by Pingoru
May 05, 2025, 03:46 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating May 05, 2025, 03:46 PM UTC

    Tebra's e-labs vendor is currently experiencing a service interruption which is impacting our providers' ability to fill new e-lab orders. A blank page may be displayed or an error is shown when a new e-lab order is started. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring May 05, 2025, 04:30 PM UTC

    The issue with ordering labs has been resolved.

  3. resolved May 05, 2025, 08:45 PM UTC

    This incident has been resolved.