Tebra incident

Help Center Service Provider experiencing a service interruption

Critical Resolved View vendor source →

Tebra experienced a critical incident on February 25, 2025 affecting Help Center, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2025, 06:52 PM UTC
Resolved
Feb 25, 2025, 08:00 PM UTC
Duration
1h 8m
Detected by Pingoru
Feb 25, 2025, 06:52 PM UTC

Affected components

Help Center

Update timeline

  1. investigating Feb 25, 2025, 06:52 PM UTC

    Tebra's Help Center vendor is currently experiencing a service interruption which is impacting users ability to access any Help Articles. As soon as a user clicks on the Help Center link, an error page showing 503 Service Unavailable is displayed. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. identified Feb 25, 2025, 07:00 PM UTC

    Tebra's Service provider have indicated they have released a fix for the issue and are closely monitoring further.

  3. monitoring Feb 25, 2025, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 25, 2025, 08:00 PM UTC

    This incident has been resolved.