Tebra incident
Users are experiencing issues accessing Templates and Drug Favorites due to an incompatibility with the current Chrome browser version.
Tebra experienced a minor incident on April 8, 2025 affecting Platform and Clinical (EHR), lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2025, 07:38 PM UTC
Notice Regarding Template and Drug Favorites Access Issue We have identified a compatibility issue that may impact users of the Chrome browser version 135.0.7049.85. This issue may prevent access to both Templates and Drug Favorites features within our system. Temporary Solution While we work to resolve this issue, we recommend using an alternative web browser to ensure uninterrupted access to Templates and Drug Favorites. The current versions of Firefox (137.0.1) and Safari are confirmed to be compatible and will not exhibit this access issue. Additional Information We understand the inconvenience this issue may cause and are actively working to provide a permanent solution as quickly as possible. We appreciate your patience and cooperation. Further Assistance If you continue to experience difficulties accessing Templates or Drug Favorites, even after switching to a compatible browser, please contact our technical support team for further assistance. We will provide updates as they become available. Thank you for your attention to this matter.
- resolved Apr 10, 2025, 05:35 PM UTC
This incident has been resolved.