Tebra incident

Tebra's Help Center vendor is continuing to experience a service interruption.

Critical Resolved View vendor source →

Tebra experienced a critical incident on February 26, 2025 affecting Help Center, lasting 12h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 01:15 AM UTC
Resolved
Feb 26, 2025, 02:07 PM UTC
Duration
12h 51m
Detected by Pingoru
Feb 26, 2025, 01:15 AM UTC

Affected components

Help Center

Update timeline

  1. identified Feb 26, 2025, 01:15 AM UTC

    Tebra's Help Center vendor is continuing to experience a service interruption which is impacting users ability to access any Help Articles. As soon as a user clicks on the Help Center link, an error page showing 503 Service Unavailable is displayed. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. resolved Feb 26, 2025, 02:07 PM UTC

    This incident has been resolved.