Tebra incident

eLab ordering vendor is experiencing technical issues

Notice Resolved View vendor source →

Tebra experienced a notice incident on April 29, 2025 affecting Clinical (EHR), lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 05:23 PM UTC
Resolved
Apr 30, 2025, 06:35 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 29, 2025, 05:23 PM UTC

Affected components

Clinical (EHR)

Update timeline

  1. investigating Apr 29, 2025, 05:23 PM UTC

    One of Tebra's eLab vendor is currently experiencing a service interruption which is impacting some users to see "In Error" when viewing the Labs/Studies list. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. identified Apr 30, 2025, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 30, 2025, 06:35 PM UTC

    This incident has been resolved.