- Detected by Pingoru
- Jun 17, 2026, 01:22 PM UTC
- Resolved
- Jun 17, 2026, 03:11 PM UTC
- Duration
- 1h 49m
Affected: Conversational Video InterfaceCartesia
Timeline · 3 updates
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identified Jun 17, 2026, 01:22 PM UTC
We have identified an issue where newly created replicas are failing to join CVI conversations. Existing replicas are unaffected. This issue is caused by a problem with a downstream provider, who has been notified and is actively working on a resolution. We will provide further updates as the situation develops.
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monitoring Jun 17, 2026, 03:09 PM UTC
A fix has been deployed and we have identified the root cause. Only a very limited subset of conversations using newly trained replicas were affected by join failures. We are continuing to monitor the system.
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resolved Jun 17, 2026, 03:11 PM UTC
A fix has been deployed and this incident is now resolved. A very limited subset of conversations using newly trained replicas were affected by join failures. We identified the root cause and do not expect any further impact.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 05:24 AM UTC
- Resolved
- Jun 16, 2026, 05:38 AM UTC
- Duration
- 13m
Affected: Replica Training ServiceReplica Video Service
Timeline · 2 updates
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identified Jun 16, 2026, 05:24 AM UTC
Async video generation and replica training are encountering slower than expected processing times. While requests are completing successfully, they are taking longer than expected. We have identified a downstream provider encountering hardware slow downs. We are working with the provider to expedite a resolution. This incident does not impact CVI.
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resolved Jun 16, 2026, 05:38 AM UTC
This issue has been resolved, and all existing replica trainings and video generations are now processing as expected. Our team is continuing to monitor all runs.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 12:27 PM UTC
- Resolved
- May 08, 2026, 12:54 PM UTC
- Duration
- 26m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating May 08, 2026, 12:27 PM UTC
We are investigating an infrastructure issue that is causing some conversations not to start
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monitoring May 08, 2026, 12:50 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 08, 2026, 12:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 04:43 PM UTC
- Resolved
- Apr 30, 2026, 08:43 PM UTC
- Duration
- 4h
Affected: Conversational Video Interface
Timeline · 4 updates
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investigating Apr 30, 2026, 03:29 PM UTC
We’re currently seeing elevated error rates across multiple parts of our stack, including perception, knowledge base, Gemini conversation LLM, objectives, and guardrails.
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identified Apr 30, 2026, 04:43 PM UTC
We’ve identified the root cause of the issue and are working on deploying a fix. Update: All services, except perception, are currently operating as expected.
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monitoring Apr 30, 2026, 06:31 PM UTC
All deployments have been restored, and the issue with our cloud provider has been resolved. Services are now up and running, and we’re continuing to monitor to ensure stability.
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resolved Apr 30, 2026, 08:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 03:21 PM UTC
- Resolved
- Apr 29, 2026, 08:29 PM UTC
- Duration
- 5h 8m
Affected: Conversational Video Interface
Timeline · 4 updates
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investigating Apr 29, 2026, 03:21 PM UTC
We are investigating increased error rates with Raven-0 and Raven-1
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identified Apr 29, 2026, 07:29 PM UTC
The issue was identified and a fix has been deployed
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monitoring Apr 29, 2026, 07:31 PM UTC
Raven-0 and Raven-1 are now operating normally, and we are actively monitoring the system to ensure continued stability.
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resolved Apr 29, 2026, 08:29 PM UTC
The incident has been resolved, and Raven is now working as expected.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 04:05 PM UTC
- Resolved
- Apr 17, 2026, 07:50 PM UTC
- Duration
- 3h 45m
Affected: Conversational Video InterfaceAPI
Timeline · 2 updates
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monitoring Apr 17, 2026, 04:05 PM UTC
There are intermittent call connection issues tied to upstream Daily and Cloudflare outages. Daily: https://status.daily.co/ Cloudflare: https://www.cloudflarestatus.com/
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resolved Apr 17, 2026, 07:50 PM UTC
Cloudflare has implemented a fix and downstream services are returning to normal service
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 12:38 PM UTC
- Resolved
- Apr 14, 2026, 01:14 PM UTC
- Duration
- 36m
Affected: Conversational Video Interface
Timeline · 2 updates
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investigating Apr 14, 2026, 12:38 PM UTC
We are currently investigating this issue.
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resolved Apr 14, 2026, 01:14 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 03:42 PM UTC
- Resolved
- Apr 10, 2026, 03:57 PM UTC
- Duration
- 14m
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Apr 10, 2026, 03:42 PM UTC
We are seeing elevated API errors from our webRTC provider Daily https://status.daily.co/incidents/0vkhkxd7m20b
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monitoring Apr 10, 2026, 03:48 PM UTC
A fix has been released by the Daily team, we are seeing traffic return to normal and will be continuing to monitor
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resolved Apr 10, 2026, 03:57 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Apr 05, 2026, 10:49 PM UTC
- Resolved
- Apr 05, 2026, 10:56 PM UTC
- Duration
- 7m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Apr 05, 2026, 10:36 PM UTC
Conversations requests are succeeding, but encountering issues at the GPU level which are causing replicas to not properly join
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monitoring Apr 05, 2026, 10:55 PM UTC
A sub GPU provider has encountered a 10 minute outage involving their AWS instance. Traffic was automatically rerouted, although some conversations which were already sent to this provider did not properly join. All traffic is now performing within SLA, and we're continuing to monitor.
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resolved Apr 05, 2026, 10:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 04, 2026, 05:03 AM UTC
- Resolved
- Apr 04, 2026, 05:32 AM UTC
- Duration
- 29m
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Apr 04, 2026, 05:13 AM UTC
An underlying GPU provider is encountering queuing. We are actively switching traffic Note this is not impacting all traffic.
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monitoring Apr 04, 2026, 05:23 AM UTC
Traffic has been shifted away from this provider and we're continuing to monitor
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resolved Apr 04, 2026, 05:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 09:22 PM UTC
- Resolved
- Mar 26, 2026, 09:55 PM UTC
- Duration
- 32m
Affected: Conversational Video Interface
Timeline · 5 updates
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investigating Mar 26, 2026, 09:30 PM UTC
We are currently investigating
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monitoring Mar 26, 2026, 09:40 PM UTC
We’ve identified the root cause of the issue and are actively monitoring the conversations.
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monitoring Mar 26, 2026, 09:40 PM UTC
We are continuing to monitor for any further issues.
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monitoring Mar 26, 2026, 09:42 PM UTC
Conversations are now starting normally. Some conversations may still experience higher-than-usual startup times. We’re continuing to monitor the situation closely.
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resolved Mar 26, 2026, 09:55 PM UTC
We experienced a brief disruption due to a configuration change that impacted conversation routing, causing some conversations to stall or take longer to start. The issue has been resolved and all systems are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 01:24 PM UTC
- Resolved
- Mar 25, 2026, 01:39 PM UTC
- Duration
- 14m
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Mar 25, 2026, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 25, 2026, 01:37 PM UTC
We have rerouted traffic to healthy providers. Traffic has returned to normal.
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resolved Mar 25, 2026, 01:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 08:20 PM UTC
- Resolved
- Mar 10, 2026, 08:20 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 10, 2026, 08:20 PM UTC
We detected several conversations with start times exceeding 10 seconds. We have diverted traffic and are continuing to monitor the situation.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 01:45 PM UTC
- Resolved
- Mar 06, 2026, 01:27 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 06, 2026, 01:45 PM UTC
We have identified an issue with one of our GPU providers and shifted traffic away from them
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 02:06 AM UTC
- Resolved
- Feb 17, 2026, 02:23 AM UTC
- Duration
- 17m
Affected: API
Timeline · 2 updates
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investigating Feb 17, 2026, 02:06 AM UTC
We are currently investigating an issue with our List Replicas endpoint
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resolved Feb 17, 2026, 02:23 AM UTC
API is back to operational
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 07:45 PM UTC
- Resolved
- Feb 12, 2026, 08:10 PM UTC
- Duration
- 24m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Feb 12, 2026, 07:45 PM UTC
Some conversations might be slow to join. We're actively investigating
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monitoring Feb 12, 2026, 07:54 PM UTC
Traffic has been automatically shifted away from the faulty provider and service seems to be fully restored.
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resolved Feb 12, 2026, 08:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 05:39 PM UTC
- Resolved
- Jan 23, 2026, 07:21 PM UTC
- Duration
- 1h 41m
Affected: Conversational Video Interface
Timeline · 6 updates
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investigating Jan 23, 2026, 05:39 PM UTC
We're seeing some conversations that are encountering delayed load times due to downstream GPU provider infrastructure outages. Our team is investigating and attempting to redirect traffic
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investigating Jan 23, 2026, 05:45 PM UTC
We are continuing to investigate this issue and are escalating the severity of this outage as we work towards a resolution
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identified Jan 23, 2026, 06:18 PM UTC
Three of our five downstream GPU providers began experiencing issues. Traffic is being actively rerouted away from affected providers, and we’re seeing performance improvements.
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identified Jan 23, 2026, 06:28 PM UTC
Traffic has been rerouted to healthy providers, and conversation load times are improving. Overall traffic is returning to normal levels.
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monitoring Jan 23, 2026, 06:44 PM UTC
Traffic has been successfully redirected to other providers and call initiation times have returned to normal. As traffic cleanup is underway, a sporadic load time may be seen in a small portion of conversations
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resolved Jan 23, 2026, 07:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 07:28 PM UTC
- Resolved
- Jan 21, 2026, 10:39 PM UTC
- Duration
- 3h 11m
Affected: Conversational Video Interface
Timeline · 4 updates
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identified Jan 21, 2026, 07:28 PM UTC
A small portion of conversations are having issues initiating due to a WebRTC issue. We've been working closely with our webRTC partner to investigate the radius of impact and issue. The issue has been identified and a fix is being implemented.
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monitoring Jan 21, 2026, 10:09 PM UTC
The fix has been deployed with our WebRTC partner, and we’re continuing to closely monitor conversations.
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monitoring Jan 21, 2026, 10:38 PM UTC
We are continuing to monitor for any further issues.
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resolved Jan 21, 2026, 10:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 08:36 AM UTC
- Resolved
- Jan 07, 2026, 11:16 AM UTC
- Duration
- 2h 39m
Affected: Conversational Video Interface
Timeline · 4 updates
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investigating Jan 07, 2026, 08:36 AM UTC
We are investigating an issue where replicas take a long time to join conversations on one of our providers.
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investigating Jan 07, 2026, 08:36 AM UTC
We are continuing to investigate this issue.
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monitoring Jan 07, 2026, 08:52 AM UTC
We have diverted traffic away to healthy providers and are monitoring for any remaining increased joining times.
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resolved Jan 07, 2026, 11:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 09:54 PM UTC
- Resolved
- Dec 18, 2025, 09:57 PM UTC
- Duration
- 3m
Affected: Replica Video Service
Timeline · 2 updates
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investigating Dec 18, 2025, 09:54 PM UTC
We observed a temporary outage affecting video generation caused by an underlying infrastructure provider issue. Our team is actively monitoring recovery and working to ensure full service stability.
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resolved Dec 18, 2025, 09:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 06, 2025, 07:36 PM UTC
- Resolved
- Dec 06, 2025, 08:30 PM UTC
- Duration
- 53m
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Dec 06, 2025, 07:36 PM UTC
The issue has been identified and a fix is being implemented.
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identified Dec 06, 2025, 07:39 PM UTC
We are moving traffic away from this LLM provider. Groq's status updates can be found here: https://groqstatus.com/incidents/01KBTGF16X8GQMQQB9Z5Z3Z1R4
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resolved Dec 06, 2025, 08:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 05:55 PM UTC
- Resolved
- Dec 02, 2025, 07:18 PM UTC
- Duration
- 1h 22m
Affected: Conversational Video Interface
Timeline · 4 updates
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identified Dec 02, 2025, 05:55 PM UTC
Underlying Llama-4 provider is having elevated error rates causing some conversations to end early. The underlying issue can be monitored here: https://groqstatus.com/ We are working on diverting traffic away from the provider.
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monitoring Dec 02, 2025, 06:01 PM UTC
The underlying provider has implemented a fix and performance is improving
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monitoring Dec 02, 2025, 06:43 PM UTC
We are continuing to monitor for any further issues.
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resolved Dec 02, 2025, 07:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 03:19 PM UTC
- Resolved
- Dec 02, 2025, 05:56 PM UTC
- Duration
- 2h 37m
Affected: Replica Training ServiceReplica Video Service
Timeline · 2 updates
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investigating Dec 02, 2025, 03:19 PM UTC
We are currently investigating an audio generation issue for Replica Training and Video Generation. CVI is not affected.
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resolved Dec 02, 2025, 05:56 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 04:58 PM UTC
- Resolved
- Nov 20, 2025, 05:15 PM UTC
- Duration
- 16m
Affected: Conversational Video Interface
Timeline · 2 updates
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investigating Nov 20, 2025, 04:58 PM UTC
We are currently investigating this issue.
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resolved Nov 20, 2025, 05:15 PM UTC
Our firewall identified anomalous traffic patterns and the systems are now stabilized.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 12:50 AM UTC
- Resolved
- Nov 20, 2025, 05:08 AM UTC
- Duration
- 4h 17m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Nov 20, 2025, 12:50 AM UTC
LiveKit is experiencing an uptick in rooms that fail to subscribe to audio/video tracks with conversations disconnecting shortly after. Customers can fall back to the Tavus full pipeline which is unaffected.
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investigating Nov 20, 2025, 05:07 AM UTC
We are continuing to investigate this issue.
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resolved Nov 20, 2025, 05:08 AM UTC
This incident has been resolved.
Read the full incident report →
