Tavus incident
Increased conversation latency using the Gemma 4 model
Tavus experienced a minor incident on July 30, 2026 affecting Conversational Video Interface, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 07:21 PM UTC
We are investigating increased conversation latency affecting conversations using the Gemma 4 model. Conversations using other models are operating normally. We are actively working to identify the cause and will provide an update as soon as more information is available.
- identified Jul 30, 2026, 07:31 PM UTC
Our upstream model provider is rate- limiting a subset of requests for the Gemma 4 model, resulting in increased latency. We are routing traffic away from the affected capacity and working with the provider to restore normal performance.
- resolved Jul 30, 2026, 08:02 PM UTC
Conversation latency for the Gemma 4 model has returned to normal, and all traffic has been routed.