- Detected by Pingoru
- Nov 18, 2025, 01:07 PM UTC
- Resolved
- Nov 18, 2025, 07:25 PM UTC
- Duration
- 6h 18m
Affected: Conversational Video InterfaceAPICustomer Portal
Timeline · 4 updates
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investigating Nov 18, 2025, 01:07 PM UTC
There's an outage with CloudFlare(https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) affecting our GPU Providers. We are working on a solution
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investigating Nov 18, 2025, 01:27 PM UTC
Conversations created via API should be getting back to normal. We are still facing issues with our platform
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monitoring Nov 18, 2025, 04:28 PM UTC
Services are coming back online. We are still seeing longer than normal queue times as we continue to work around the persistent cloudflare outage (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).
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resolved Nov 18, 2025, 07:25 PM UTC
Services are back to normal operations. Let us know if you still see issues [email protected] .
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 11:00 PM UTC
- Resolved
- Nov 14, 2025, 03:00 AM UTC
- Duration
- 4h
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Nov 14, 2025, 05:44 PM UTC
We observed a temporary increase in `llm_bad_request` and `llm_internal_server_error` responses stemming from an upstream LLM provider disruption.
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identified Nov 14, 2025, 05:46 PM UTC
The impact was limited, and service performance has since fully recovered.
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resolved Nov 14, 2025, 05:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 07:30 PM UTC
- Resolved
- Nov 12, 2025, 07:50 PM UTC
- Duration
- 20m
Affected: Customer Portal
Timeline · 3 updates
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identified Nov 12, 2025, 07:30 PM UTC
We have identified the root cause and are working on the fix.
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monitoring Nov 12, 2025, 07:47 PM UTC
We have deployed a fix and are monitoring
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resolved Nov 12, 2025, 07:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 06:45 PM UTC
- Resolved
- Nov 12, 2025, 08:15 PM UTC
- Duration
- 1h 30m
Affected: Conversational Video Interface
Timeline · 2 updates
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investigating Nov 12, 2025, 06:45 PM UTC
We are seeing elevated utterance-to-utterance latency on the tavus-llama llm
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resolved Nov 12, 2025, 08:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 09:58 PM UTC
- Resolved
- Nov 12, 2025, 01:05 AM UTC
- Duration
- 3h 7m
Affected: Conversational Video InterfaceAPI
Timeline · 2 updates
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investigating Nov 11, 2025, 09:58 PM UTC
We’re currently investigating elevated error rates affecting the initialization of a small percentage of conversations with one of our LLM GPU providers.
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resolved Nov 12, 2025, 01:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 01:15 PM UTC
- Resolved
- Oct 21, 2025, 02:20 AM UTC
- Duration
- 13h 5m
Affected: Conversational Video InterfaceReplica Training Service
Timeline · 5 updates
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monitoring Oct 20, 2025, 01:15 PM UTC
AWS outage causing issues one of our infra providers
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monitoring Oct 20, 2025, 01:21 PM UTC
One of our infra providers is affected by the ongoing AWS outage. The previous message incorrectly said a fix had been implemented - we shifted traffic to a different provider.
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monitoring Oct 20, 2025, 07:22 PM UTC
We are continuing to monitor for any further issues.
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monitoring Oct 20, 2025, 07:23 PM UTC
CVI is now operational. We will continue to monitor the issue.
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resolved Oct 21, 2025, 02:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:30 AM UTC
- Resolved
- Oct 20, 2025, 10:00 AM UTC
- Duration
- 2h 30m
Timeline · 1 update
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resolved Oct 20, 2025, 09:52 AM UTC
Some conversation creation requests were impacted by the AWS us-east-1 incident and resulted in a 504 Gateway Timeout. This affected CVI. The incident lasted from 10:00 UTC and lasted until 10:20 UTC.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 03:30 AM UTC
- Resolved
- Oct 14, 2025, 11:17 PM UTC
- Duration
- 19h 46m
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Oct 14, 2025, 08:51 PM UTC
Cartesia, a text to speech voice provider for CVI, is encountering an outage resulting in some conversations "not replying". Elevenlabs voice users are unaffected We're in close touch with the Cartesia team, and the Cartesia status page is linked here: https://status.cartesia.ai/incidents/8bb0366tl7jp
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monitoring Oct 14, 2025, 09:45 PM UTC
An update from Cartesia team: Traffic is now being served with elevated latencies, as theyve implemented a patch on the infrastructure side. They're continuing to work on a resolution. We're closely monitoring the situation.
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resolved Oct 14, 2025, 11:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 05, 2025, 08:00 PM UTC
- Resolved
- Oct 05, 2025, 08:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 06, 2025, 12:17 AM UTC
Some video generation callbacks didn't properly deliver between October 3–5 as the callback jobs remained in an "in-progress" state and did not send as expected. The issue has been fully fixed now, and all affected callbacks have been retriggered.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 03:30 PM UTC
- Resolved
- Sep 30, 2025, 04:04 PM UTC
- Duration
- 34m
Affected: Replica Video Service
Timeline · 2 updates
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investigating Sep 30, 2025, 03:55 PM UTC
We are currently investigating a regression in the Video List endpoint
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resolved Sep 30, 2025, 04:04 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Sep 20, 2025, 12:00 AM UTC
- Resolved
- Sep 20, 2025, 12:12 AM UTC
- Duration
- 11m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Sep 20, 2025, 12:00 AM UTC
Some conversations appear to be failing to properly initiate. We're currently investigating this issue.
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monitoring Sep 20, 2025, 12:06 AM UTC
A patch has been implemented and we're monitoring the fix. All conversations are now fully functional and are initiating properly.
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resolved Sep 20, 2025, 12:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2025, 09:30 PM UTC
- Resolved
- Aug 23, 2025, 12:40 AM UTC
- Duration
- 3h 9m
Affected: Conversational Video Interface
Timeline · 2 updates
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identified Aug 22, 2025, 09:30 PM UTC
Some CVI conversations are encountering occasional static in the audio being output. We've identified the issue and are implementing a patch
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resolved Aug 23, 2025, 12:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 16, 2025, 02:00 PM UTC
- Resolved
- Aug 16, 2025, 03:05 PM UTC
- Duration
- 1h 5m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Aug 16, 2025, 02:47 PM UTC
We are seeing some conversations not being joined by the replica. We are currently investigating this issue.
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monitoring Aug 16, 2025, 02:59 PM UTC
This issue was caused by one of our infra providers and they have resolved the issue since.
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resolved Aug 16, 2025, 03:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2025, 05:54 PM UTC
- Resolved
- Aug 14, 2025, 06:53 PM UTC
- Duration
- 59m
Affected: Replica Video Service
Timeline · 2 updates
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investigating Aug 14, 2025, 05:54 PM UTC
We are currently investigating this issue.
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resolved Aug 14, 2025, 07:23 PM UTC
This incident has been resolved. Videos may be backlogged but will finish processing shortly.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2025, 04:55 PM UTC
- Resolved
- Aug 04, 2025, 07:10 PM UTC
- Duration
- 2h 14m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Aug 04, 2025, 04:55 PM UTC
We are currently investigating an issue where a Replica will blend two sentences together without pausing for a sentence break. Conversations will still spin up correctly but there will be occasional run-on between two sentences.
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identified Aug 04, 2025, 06:02 PM UTC
We have isolated the root cause to a TTS provider regression. Will follow up once this has been resolved
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resolved Aug 04, 2025, 07:10 PM UTC
This issue has been resolved for all voices.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2025, 03:03 PM UTC
- Resolved
- Jul 24, 2025, 04:03 PM UTC
- Duration
- 1h
Affected: Conversational Video Interface
Timeline · 2 updates
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monitoring Jul 24, 2025, 03:03 PM UTC
Elevenlabs is experiencing increased latency for TTS. By default, Tavus Conversational Video Interface voices do not use Elevenlabs. This issue only affects customers who have explicitly configured ElevenLabs as their TTS provider within their Tavus instance. See more at https://status.elevenlabs.io
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resolved Jul 24, 2025, 04:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2025, 10:15 PM UTC
- Resolved
- Jul 18, 2025, 05:15 AM UTC
- Duration
- 6h 59m
Affected: Conversational Video Interface
Timeline · 2 updates
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investigating Jul 18, 2025, 12:07 AM UTC
We are currently investigating an issue where replicas are more difficult to interrupt during a conversation. There is no impact on conversation creation.
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resolved Jul 18, 2025, 05:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2025, 03:29 PM UTC
- Resolved
- Jul 17, 2025, 01:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 17, 2025, 03:29 PM UTC
We are currently investigating this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 02:30 PM UTC
- Resolved
- Jul 16, 2025, 03:24 PM UTC
- Duration
- 54m
Affected: Conversational Video Interface
Timeline · 2 updates
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investigating Jul 16, 2025, 03:24 PM UTC
We are investigating a GPU provider outage that is causing -audio only- conversations to error out. Normal conversations are not affected by this partial outage.
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resolved Jul 16, 2025, 03:24 PM UTC
We have mitigated the GPU provider outage. Audio only conversations are working as expected.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 09:50 PM UTC
- Resolved
- Jul 15, 2025, 10:00 PM UTC
- Duration
- 10m
Affected: Conversational Video Interface
Timeline · 3 updates
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identified Jul 15, 2025, 09:50 PM UTC
Some conversations are experiencing initial lags/join time delays upon conversation creation. We've rerouted traffic to other GPU providers.
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identified Jul 15, 2025, 10:00 PM UTC
We are continuing to work on a fix for this issue.
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resolved Jul 15, 2025, 10:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2025, 01:48 PM UTC
- Resolved
- Jul 14, 2025, 02:52 PM UTC
- Duration
- 1h 3m
Affected: Conversational Video Interface
Timeline · 3 updates
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investigating Jul 14, 2025, 01:48 PM UTC
We are currently investigating issues creating conversations when a persona is not included. We will be providing updates as soon as this is remediated
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investigating Jul 14, 2025, 02:51 PM UTC
We have diagnosed that this is an issue and pushed a fix. This issue has now been resolved.
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resolved Jul 14, 2025, 08:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 05:30 PM UTC
- Resolved
- Jun 23, 2025, 07:19 PM UTC
- Duration
- 1h 49m
Affected: Conversational Video InterfaceReplica Training Service
Timeline · 4 updates
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investigating Jun 23, 2025, 05:30 PM UTC
We are investigating an issue where conversations are not able to be started with newly trained replicas. This does not affect existing customer replicas or stock replicas.
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investigating Jun 23, 2025, 07:18 PM UTC
We have identified the cause with one of our GPU and this issue has been resolved.
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investigating Jun 23, 2025, 07:18 PM UTC
We have identified the cause with one of our GPU and this issue has been resolved.
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resolved Jun 23, 2025, 07:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 01:00 PM UTC
- Resolved
- Jun 24, 2025, 03:33 PM UTC
- Duration
- 1d 2h
Affected: Conversational Video Interface
Timeline · 2 updates
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investigating Jun 24, 2025, 03:32 PM UTC
We are currently investigating an issue that occurs when creating a persona with a custom LLM that does not fully comply with the OpenAI standard
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resolved Jun 24, 2025, 03:33 PM UTC
This incident has been resolved.
Read the full incident report →
