Tavus incident

Some conversations not initiating

Critical Resolved View vendor source →
Started
Mar 26, 2026, 09:22 PM UTC
Resolved
Mar 26, 2026, 09:55 PM UTC
Duration
32m
Detected by Pingoru
Mar 26, 2026, 09:22 PM UTC

Affected components

Conversational Video Interface

Update timeline

  1. investigating Mar 26, 2026, 09:30 PM UTC

    We are currently investigating

  2. monitoring Mar 26, 2026, 09:40 PM UTC

    We’ve identified the root cause of the issue and are actively monitoring the conversations.

  3. monitoring Mar 26, 2026, 09:40 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 26, 2026, 09:42 PM UTC

    Conversations are now starting normally. Some conversations may still experience higher-than-usual startup times. We’re continuing to monitor the situation closely.

  5. resolved Mar 26, 2026, 09:55 PM UTC

    We experienced a brief disruption due to a configuration change that impacted conversation routing, causing some conversations to stall or take longer to start. The issue has been resolved and all systems are now operating normally.

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