Tavus experienced a critical incident on March 26, 2026 affecting Conversational Video Interface, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Conversational Video Interface
Update timeline
- investigating Mar 26, 2026, 09:30 PM UTC
We are currently investigating
- monitoring Mar 26, 2026, 09:40 PM UTC
We’ve identified the root cause of the issue and are actively monitoring the conversations.
- monitoring Mar 26, 2026, 09:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 26, 2026, 09:42 PM UTC
Conversations are now starting normally. Some conversations may still experience higher-than-usual startup times. We’re continuing to monitor the situation closely.
- resolved Mar 26, 2026, 09:55 PM UTC
We experienced a brief disruption due to a configuration change that impacted conversation routing, causing some conversations to stall or take longer to start. The issue has been resolved and all systems are now operating normally.