Tavus incident

Conversations not properly initiating

Minor Resolved View vendor source →
Started
Apr 05, 2026, 10:49 PM UTC
Resolved
Apr 05, 2026, 10:56 PM UTC
Duration
7m
Detected by Pingoru
Apr 05, 2026, 10:49 PM UTC

Affected components

Conversational Video Interface

Update timeline

  1. investigating Apr 05, 2026, 10:36 PM UTC

    Conversations requests are succeeding, but encountering issues at the GPU level which are causing replicas to not properly join

  2. monitoring Apr 05, 2026, 10:55 PM UTC

    A sub GPU provider has encountered a 10 minute outage involving their AWS instance. Traffic was automatically rerouted, although some conversations which were already sent to this provider did not properly join. All traffic is now performing within SLA, and we're continuing to monitor.

  3. resolved Apr 05, 2026, 10:56 PM UTC

    This incident has been resolved.

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