Tavus experienced a major incident on July 29, 2026 affecting Conversational Video Interface, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2026, 10:14 PM UTC
We are currently investigating the issue
- investigating Jul 29, 2026, 10:23 PM UTC
We have identified the issue. An outage affecting our upstream TTS provider, Cartesia, is causing some conversations using Cartesia as the default TTS to fail to start. Only conversations configured to use Cartesia for TTS are affected. Cartesia is working on resolving this issue, and we're continuing to monitor. https://status.cartesia.ai/incidents/01KYQZ97RPSZBJRPEQGVGJANZP
- identified Jul 29, 2026, 10:25 PM UTC
We are working with Cartesia to restore service
- resolved Jul 29, 2026, 10:29 PM UTC
Cartesia has restored service, and conversations configured to use Cartesia for TTS are starting successfully again.