Tavus experienced a minor incident on April 30, 2026 affecting Conversational Video Interface, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Conversational Video Interface
Update timeline
- investigating Apr 30, 2026, 03:29 PM UTC
We’re currently seeing elevated error rates across multiple parts of our stack, including perception, knowledge base, Gemini conversation LLM, objectives, and guardrails.
- identified Apr 30, 2026, 04:43 PM UTC
We’ve identified the root cause of the issue and are working on deploying a fix. Update: All services, except perception, are currently operating as expected.
- monitoring Apr 30, 2026, 06:31 PM UTC
All deployments have been restored, and the issue with our cloud provider has been resolved. Services are now up and running, and we’re continuing to monitor to ensure stability.
- resolved Apr 30, 2026, 08:43 PM UTC
This incident has been resolved.