Tavus incident

Degraded Performance Across Multiple Services

Minor Resolved View vendor source →
Started
Apr 30, 2026, 04:43 PM UTC
Resolved
Apr 30, 2026, 08:43 PM UTC
Duration
4h
Detected by Pingoru
Apr 30, 2026, 04:43 PM UTC

Affected components

Conversational Video Interface

Update timeline

  1. investigating Apr 30, 2026, 03:29 PM UTC

    We’re currently seeing elevated error rates across multiple parts of our stack, including perception, knowledge base, Gemini conversation LLM, objectives, and guardrails.

  2. identified Apr 30, 2026, 04:43 PM UTC

    We’ve identified the root cause of the issue and are working on deploying a fix. Update: All services, except perception, are currently operating as expected.

  3. monitoring Apr 30, 2026, 06:31 PM UTC

    All deployments have been restored, and the issue with our cloud provider has been resolved. Services are now up and running, and we’re continuing to monitor to ensure stability.

  4. resolved Apr 30, 2026, 08:43 PM UTC

    This incident has been resolved.

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