Synthesia Outage History

Synthesia is up right now

Synthesia had 14 outages in the last 2 years totaling 48h 38m of downtime — averaging 0.6 incidents per month.

There were 14 Synthesia outages since June 12, 2025 totaling 48h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.synthesia.io

Notice May 25, 2026

Delayed Generation Delays

Detected by Pingoru
May 25, 2026, 03:21 PM UTC
Resolved
May 25, 2026, 07:01 PM UTC
Duration
3h 40m
Affected: Video generation
Timeline · 5 updates
  1. investigating May 25, 2026, 02:40 PM UTC

    Currently investigating delays on video generations.

  2. investigating May 25, 2026, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 25, 2026, 04:26 PM UTC

    A fix has been implemented, and we are currently monitoring the results.

  4. monitoring May 25, 2026, 04:26 PM UTC

    A fix has been implemented, and we are currently monitoring the results.

  5. resolved May 25, 2026, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Video Generation Issues

Detected by Pingoru
May 08, 2026, 07:10 AM UTC
Resolved
May 08, 2026, 08:37 AM UTC
Duration
1h 27m
Affected: Video generation
Timeline · 3 updates
  1. investigating May 08, 2026, 07:10 AM UTC

    We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. monitoring May 08, 2026, 07:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Video Generation Delays

Detected by Pingoru
May 06, 2026, 04:43 PM UTC
Resolved
May 06, 2026, 07:09 PM UTC
Duration
2h 26m
Affected: Video generation
Timeline · 2 updates
  1. investigating May 06, 2026, 04:43 PM UTC

    We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. resolved May 06, 2026, 07:09 PM UTC

    Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.

Read the full incident report →

Major April 16, 2026

Synthesia Loading Issues

Detected by Pingoru
Apr 16, 2026, 10:54 AM UTC
Resolved
Apr 16, 2026, 12:39 PM UTC
Duration
1h 45m
Affected: EditorVideo generationVideo SharingPublic API
Timeline · 6 updates
  1. investigating Apr 16, 2026, 10:54 AM UTC

    We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. investigating Apr 16, 2026, 10:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 16, 2026, 11:19 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 16, 2026, 11:19 AM UTC

    We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.

  5. investigating Apr 16, 2026, 12:02 PM UTC

    We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.

  6. resolved Apr 16, 2026, 12:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Video Generation & Performance Issues

Detected by Pingoru
Apr 08, 2026, 02:29 PM UTC
Resolved
Apr 08, 2026, 09:06 PM UTC
Duration
6h 37m
Affected: Video generation
Timeline · 3 updates
  1. investigating Apr 08, 2026, 02:29 PM UTC

    We're currently aware of an issue impacting various features within the app, which include: - Video generation - Dubbing - Translation - Avatar creation - Voice cloning - Voice preview - Image generation (Sora/Veo3) Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have additional information.

  2. monitoring Apr 08, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 09:06 PM UTC

    This incident has now been resolved.

Read the full incident report →

Minor April 2, 2026

Watch page and Share player failing to display for Interactive videos

Detected by Pingoru
Apr 02, 2026, 02:35 PM UTC
Resolved
Apr 02, 2026, 02:53 PM UTC
Duration
18m
Affected: Video Sharing
Timeline · 2 updates
  1. investigating Apr 02, 2026, 02:35 PM UTC

    We're currently experiencing an issue where the Watch page and Share player are failing to display for Interactive videos. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

  2. resolved Apr 02, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Video Generation Outage

Detected by Pingoru
Mar 09, 2026, 01:13 PM UTC
Resolved
Mar 09, 2026, 01:28 PM UTC
Duration
15m
Affected: Video generation
Timeline · 2 updates
  1. investigating Mar 09, 2026, 01:13 PM UTC

    We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. resolved Mar 09, 2026, 01:28 PM UTC

    A fix has been implemented, and the issue has now been resolved.

Read the full incident report →

Minor February 4, 2026

Issue previewing and generating speech with a subset of voices

Detected by Pingoru
Feb 04, 2026, 12:39 PM UTC
Resolved
Feb 04, 2026, 05:12 PM UTC
Duration
4h 32m
Affected: EditorVideo generation
Timeline · 3 updates
  1. investigating Feb 04, 2026, 12:39 PM UTC

    We're currently experiencing issues previewing and generating speech with the below subset of voices. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information. Male: Trustworthy Enjoyable Coarse Timbered Laidback Resonant Sonorous Scottish Deadpan Serious Peaceful Soothing Commercial Peaceful Oratory Energetic Lively Reassuring Booming Compassionate Honest Youthful Didactic Mature Announcer Serious Soft-spoken Young Lively 2 Thoughtful Upbeat Energetic Lively Friendly Female: Honeyed Energetic Fluttery Lively Smart Youthful Soft Southern Understanding Commercial Promotional Lively Bright Deep Narrative Clear Relaxed Professional Warm Expressive Precise Easy going

  2. investigating Feb 04, 2026, 04:09 PM UTC

    We've identified the cause of the issue, and will continue to provide updates as we have more information.

  3. resolved Feb 04, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 26, 2026

Editor and interactive share player failing to load

Detected by Pingoru
Jan 26, 2026, 02:19 PM UTC
Resolved
Jan 26, 2026, 04:12 PM UTC
Duration
1h 53m
Affected: Editor
Timeline · 4 updates
  1. investigating Jan 26, 2026, 02:19 PM UTC

    We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. identified Jan 26, 2026, 03:46 PM UTC

    Our Engineering Teams have identified the issue, and a fix is being currently being implemented.

  3. monitoring Jan 26, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 26, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 20, 2026

App failing to load

Detected by Pingoru
Jan 20, 2026, 11:39 AM UTC
Resolved
Jan 20, 2026, 11:57 AM UTC
Duration
17m
Affected: Editor
Timeline · 2 updates
  1. investigating Jan 20, 2026, 11:39 AM UTC

    We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. resolved Jan 20, 2026, 11:57 AM UTC

    Our Engineering Teams have now released a fix, and the issue has been resolved.

Read the full incident report →

Minor November 17, 2025

New User Sign-In Failure

Detected by Pingoru
Nov 17, 2025, 09:32 PM UTC
Resolved
Nov 18, 2025, 09:47 PM UTC
Duration
1d
Timeline · 4 updates
  1. investigating Nov 17, 2025, 09:32 PM UTC

    We are currently investigating the issue.

  2. monitoring Nov 17, 2025, 11:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 17, 2025, 11:40 PM UTC

    We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at [email protected] for further assistance.

  4. resolved Nov 18, 2025, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

Videos failing to display inside the editor

Detected by Pingoru
Sep 05, 2025, 10:47 AM UTC
Resolved
Sep 05, 2025, 10:59 AM UTC
Duration
12m
Affected: Editor
Timeline · 2 updates
  1. investigating Sep 05, 2025, 10:47 AM UTC

    We're currently experiencing an issue where videos are failing to display while inside the editor. Our Engineering teams are investigating the issue. Our sincere apologies for the inconvenience, and we will continue to provide updates as soon as we have further information.

  2. resolved Sep 05, 2025, 10:59 AM UTC

    Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.

Read the full incident report →

Notice July 8, 2025

Login Issues

Detected by Pingoru
Jul 08, 2025, 02:23 PM UTC
Resolved
Jul 08, 2025, 03:12 PM UTC
Duration
48m
Affected: Editor
Timeline · 2 updates
  1. investigating Jul 08, 2025, 02:23 PM UTC

    We're currently experiencing an issue where login is unsuccessful for some accounts, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.

  2. resolved Jul 08, 2025, 03:12 PM UTC

    Our Engineering Teams have now identified the issue, which impacted a very small number of accounts. However, if you encounter any difficulty with accessing your account, please contact [email protected] and we'll be happy to assist.

Read the full incident report →

Notice June 12, 2025

Issues Opening Videos in Editor

Detected by Pingoru
Jun 12, 2025, 04:58 PM UTC
Resolved
Jun 12, 2025, 05:05 PM UTC
Duration
7m
Affected: Editor
Timeline · 3 updates
  1. investigating Jun 12, 2025, 04:58 PM UTC

    We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.

  2. investigating Jun 12, 2025, 05:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 12, 2025, 05:05 PM UTC

    This incident has been resolved. Thank you for your patience!

Read the full incident report →