Synthesia experienced a major incident on April 16, 2026 affecting Editor and Video generation and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 10:54 AM UTC
We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- investigating Apr 16, 2026, 10:58 AM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 11:19 AM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 11:19 AM UTC
We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.
- investigating Apr 16, 2026, 12:02 PM UTC
We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.
- resolved Apr 16, 2026, 12:39 PM UTC
This incident has been resolved.