Synthesia incident

Synthesia Loading Issues

Resolved after 1 hour 45 minutes, affecting Editor and Video generation and 1 more, on April 16, 2026.

investigating Apr 16, 2026, 12:02 PM UTC

We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.

Started
Apr 16, 2026, 10:54 AM UTC
Resolved
Apr 16, 2026, 12:39 PM UTC
Duration
1h 45m
Detected by Pingoru
Apr 16, 2026, 10:54 AM UTC

Affected components

EditorVideo generationVideo SharingPublic API

Update timeline

  1. investigating Apr 16, 2026, 10:54 AM UTC

    We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. investigating Apr 16, 2026, 10:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 16, 2026, 11:19 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 16, 2026, 11:19 AM UTC

    We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.

  5. investigating Apr 16, 2026, 12:02 PM UTC

    We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.

  6. resolved Apr 16, 2026, 12:39 PM UTC

    This incident has been resolved.

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