Resolved after 2 hours 26 minutes, affecting Video generation, on May 6, 2026.
Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.
Affected components
Update timeline
- investigating May 06, 2026, 04:43 PM UTC
We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- resolved May 06, 2026, 07:09 PM UTC
Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.
Your product runs on more than Synthesia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services