Synthesia experienced a minor incident on May 6, 2026 affecting Video generation, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 04:43 PM UTC
We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- resolved May 06, 2026, 07:09 PM UTC
Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.
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