Synthesia experienced a notice incident on June 12, 2025 affecting Editor, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Editor
Update timeline
- investigating Jun 12, 2025, 04:58 PM UTC
We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.
- investigating Jun 12, 2025, 05:01 PM UTC
We are continuing to investigate this issue.
- resolved Jun 12, 2025, 05:05 PM UTC
This incident has been resolved. Thank you for your patience!