Software of Excellence EXACT Outage History

Software of Excellence EXACT is up right now

There were 8 Software of Excellence EXACT outages since March 3, 2026 totaling 68h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://exact.statuspage.io

Notice April 14, 2026

Live Chat and EXACT Assist down

Detected by Pingoru: Apr 14, 2026, 12:07 PM UTC
Resolved: Apr 14, 2026, 01:25 PM UTC
Duration: 1h 17m

Timeline · 2 updates

investigating Apr 14, 2026, 12:07 PM UTC

We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
resolved Apr 14, 2026, 01:25 PM UTC

The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.

Read the full incident report →

Minor April 7, 2026

Degraded Performance in Onine Booking and Patient Portal

Detected by Pingoru: Apr 07, 2026, 08:55 AM UTC
Resolved: Apr 07, 2026, 03:17 PM UTC
Duration: 6h 21m

Affected: Online Booking

Timeline · 2 updates

identified Apr 07, 2026, 08:55 AM UTC

We have observed an issue affecting the performance of Online Booking and the Patient Portal for EXACT users. Our development team is currently implementing potential fixes.
resolved Apr 07, 2026, 03:17 PM UTC

We are now seeing that both Online Booking and Patient Portal have returned to normal

Read the full incident report →

Minor April 2, 2026

Issues Effecting Patient Portal

Detected by Pingoru: Apr 02, 2026, 01:16 PM UTC
Resolved: Apr 04, 2026, 10:57 AM UTC
Duration: 1d 21h

Affected: Patient SMS CommunicationOnline Booking

Timeline · 2 updates

investigating Apr 02, 2026, 01:16 PM UTC

We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT. Our development team are currently Investigating this issue.
resolved Apr 04, 2026, 10:57 AM UTC

The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system. We are seeing SMS message for the 2FA system and forms moving as normal. Some patients may report this issue, this is likely due to them attempting to fill out forms during the outage, please have them try again now and if still failing send them a new link.

Read the full incident report →

Critical March 31, 2026

Online Booking outage

Detected by Pingoru: Mar 31, 2026, 10:27 PM UTC
Resolved: Mar 31, 2026, 11:47 PM UTC
Duration: 1h 19m

Affected: Online Booking

Timeline · 3 updates

investigating Mar 31, 2026, 10:27 PM UTC

We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.
investigating Mar 31, 2026, 11:46 PM UTC

We identified and resolved an issue impacting Exact Online Booking and the Patient Portal. All services are operational once again.
resolved Mar 31, 2026, 11:47 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Online Booking/SOE Connect/Prior Approvals Issues

Detected by Pingoru: Mar 12, 2026, 09:21 AM UTC
Resolved: Mar 12, 2026, 03:24 PM UTC
Duration: 6h 2m

Affected: Online Booking

Timeline · 3 updates

investigating Mar 12, 2026, 09:21 AM UTC

We are aware of an issue currently affecting Online Booking, SOE Connect and Prior Approvals for some users. Our Development Team are aware and actively investigating this, with a fix anticipated shortly.
monitoring Mar 12, 2026, 12:01 PM UTC

We have identified the cause of the issue to be an overnight failure in the worker services connecting to the cloud services. To resolve the issue, a server restart is required. This can be performed by the practice or with the help of their IT Team. However, if any assistance is needed here, please contact us via live chat.
resolved Mar 12, 2026, 03:24 PM UTC

This incident has been investigated. We recommend a server restart to resolve the issue, however for customers to contact us should this not be successful. Thank you.

Read the full incident report →

Critical March 3, 2026

Online Booking/Portal Issues

Detected by Pingoru: Mar 03, 2026, 04:28 PM UTC
Resolved: Mar 03, 2026, 05:37 PM UTC
Duration: 1h 8m

Affected: Online Booking

Timeline · 2 updates

investigating Mar 03, 2026, 04:28 PM UTC

Our Development Team are aware of the issue and are actively investigating to find a resolution as quickly as possible.
resolved Mar 03, 2026, 05:37 PM UTC

We can confirm that this issue has been resolved following investigation and testing from our Development Team.

Read the full incident report →

Minor March 3, 2026

Issues with Pearl AI (Second Opinion Imaging Software)

Detected by Pingoru: Mar 03, 2026, 03:52 PM UTC
Resolved: Mar 03, 2026, 04:45 PM UTC
Duration: 52m

Affected: EXACT API

Timeline · 2 updates

identified Mar 03, 2026, 03:52 PM UTC

Second Opinion has identified and reported an issue with their Pearl AI software, which integrates with EXACT. Customers worldwide are reporting delays and slowness that are preventing images and detections from appearing. The Pearl team is treating this as a priority, and we will provide an update as soon as more information becomes available.
resolved Mar 03, 2026, 04:45 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 3, 2026

Issues with NHS transmission and accessing CHI Numbers in EXACT

Detected by Pingoru: Mar 03, 2026, 10:01 AM UTC
Resolved: Mar 03, 2026, 03:48 PM UTC
Duration: 5h 46m

Affected: Claims and Payments

Timeline · 2 updates

identified Mar 03, 2026, 10:01 AM UTC

An issue has been identified with NHS systems in EXACT, which is currently affecting both Transmissions and CHI numbers. This appears to be a wider NHS issue, as it is being reported across multiple Practice Management Systems, not just EXACT. We are actively liaising with the NHS to help get this resolved. At present, this issue is affecting sites in Scotland only.
resolved Mar 03, 2026, 03:48 PM UTC

We are currently awaiting confirmation from the NHS. However, based on our own testing, this issue now appears to be resolved. If you are still experiencing the problem, please restart your server machine. If you are unsure how a restart may affect your IT environment, please liaise with your IT team to ensure it is restarted correctly.

Read the full incident report →

Looking to track Software of Excellence EXACT downtime and outages?

Pingoru polls Software of Excellence EXACT's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when Software of Excellence EXACT reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track Software of Excellence EXACT alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring Software of Excellence EXACT for free

5 free monitors · No credit card required