Snap One Outage History

Snap One is up right now

There were 5 Snap One outages since February 4, 2026 totaling 100h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snapone.com

Notice April 20, 2026

Control4 - Composer Pro Remote Access Issue

Detected by Pingoru
Apr 20, 2026, 06:46 PM UTC
Resolved
Apr 20, 2026, 07:07 PM UTC
Duration
20m
Affected: Service: Control4 Access AnywhereService: Control4 Composer ExpressService: Control4 Composer Pro
Timeline · 2 updates
  1. monitoring Apr 20, 2026, 06:46 PM UTC

    We identified an issue that degraded Composer Pro remote access and certain legacy Control4 remote connections. A fix has been issued and Composer Pro remote connections are now working, though connection times may be slower than normal as services continue to come back online and fully stabilize. Integrator impact: Remote access using legacy Control4 OS2 and OS3 connectivity, including legacy remote Composer workflows and some cloud‑connected drivers, was affected during this incident. End‑customer impact: Customers using legacy Control4 OS2 or older OS3 environments may have experienced degraded access for services relying on legacy connectivity, including the legacy Control4 mobile app, Alexa, Google, and other web‑connected drivers. Customers running the latest supported software on Control4 OS3 or Control4 X4 are not impacted. We will continue to monitor closely and provide additional updates as services fully stabilize. Thanks, Your Snap One Engineering team

  2. resolved Apr 20, 2026, 07:07 PM UTC

    As of 3:00pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Notice April 4, 2026

Control4 app - media events not available through history

Detected by Pingoru
Apr 04, 2026, 05:29 PM UTC
Resolved
Apr 06, 2026, 01:37 PM UTC
Duration
1d 20h
Timeline · 4 updates
  1. investigating Apr 04, 2026, 05:29 PM UTC

    We are aware of an issue affecting camera event media in the Control4 app. When accessing recorded camera events through the History experience, users may see a message stating "Media for this event is processing and will be available soon." Live camera streams are not affected by this issue. Our engineering team has identified the area of impact and is actively working toward a resolution. More details will follow. Thanks, Your Snap One Engineering team

  2. identified Apr 04, 2026, 05:57 PM UTC

    We have identified a fix, new events should be showing properly, older events may still be unavailable for a period while our servers update

  3. monitoring Apr 04, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 06, 2026, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

OvrC - Issue Fix Applied. Returning to normal.

Detected by Pingoru
Mar 17, 2026, 03:11 PM UTC
Resolved
Mar 17, 2026, 03:34 PM UTC
Duration
22m
Affected: Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed TestService: OvrC MFA - SMSService: OvrC Account Creation
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 03:11 PM UTC

    An issue impacting the performance of OvrC is being monitored. The root cause has been identified and the fix has been applied. OvrC is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  2. resolved Mar 17, 2026, 03:34 PM UTC

    As of 11:13am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Minor March 3, 2026

Control4 Cloud Impact - Issue Fix Applied. Returning to normal.

Detected by Pingoru
Mar 03, 2026, 12:59 AM UTC
Resolved
Mar 03, 2026, 04:57 AM UTC
Duration
3h 57m
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSService: Control4 Access AnywhereService: Control4 AlexaService: Control4 APIsService: Control4 Composer ProService: Control4 Google AssistantService: Control4 Intercom AnywhereService: Control4 Storage
Timeline · 2 updates
  1. monitoring Mar 03, 2026, 12:59 AM UTC

    An issue was detected with a critical piece of infrastructure in the Control4 cloud platform. This issue has been remediated and the Control4 Cloud is returning to normal with Partners and Customer able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  2. resolved Mar 03, 2026, 04:57 AM UTC

    As of 11:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

Major February 4, 2026

We have identified a problem with Intercom Anywhere

Detected by Pingoru
Feb 04, 2026, 01:54 PM UTC
Resolved
Feb 06, 2026, 05:43 PM UTC
Duration
2d 3h
Affected: Service: Control4 Intercom Anywhere
Timeline · 6 updates
  1. identified Feb 04, 2026, 01:54 PM UTC

    We are aware of the impacts on Intercom Anywhere and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. identified Feb 04, 2026, 02:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 04, 2026, 02:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 04, 2026, 02:47 PM UTC

    The fix has been applied and Intercom Anywhere is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  5. monitoring Feb 04, 2026, 03:41 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 06, 2026, 05:43 PM UTC

    As of 11 AM ET on Feb 4th, the situation was fully resolved. We will dive deeper into the root causes and apply lessons learned to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Read the full incident report →

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