Snap One incident

Luma X00 and X10 - Password Reset Issue Identified. Investigation underway.

Snap One experienced a minor incident on October 1, 2025 affecting Service: Luma X10, lasting 7d 19h. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2025, 08:10 PM UTC
Resolved: Oct 09, 2025, 03:18 PM UTC
Duration: 7d 19h
Detected by Pingoru: Oct 01, 2025, 08:10 PM UTC

Affected components

Service: Luma X10

Update timeline

investigating Oct 01, 2025, 08:10 PM UTC

We're currently experiencing an issue with the Luma X10 Password tool. Our product team is actively investigating. In the meantime, password resets for both Luma X00 and Luma X10 devices are unavailable. We’ll provide updates as soon as possible.
resolved Oct 09, 2025, 03:18 PM UTC

As of today the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team