- Detected by Pingoru
- Mar 17, 2025, 10:10 PM UTC
- Resolved
- Mar 18, 2025, 01:22 AM UTC
- Duration
- 3h 11m
Affected: Website: snapav.com
Timeline · 2 updates
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investigating Mar 17, 2025, 10:10 PM UTC
We are aware that some customers are having difficulty logging into snapav.com. However, those who are already logged in can use the website without issues. Our team is currently investigating this problem and will provide updates as more information becomes available.
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resolved Mar 18, 2025, 01:22 AM UTC
We have resolved the log in incident and are continuing to monitor snapav.com performance. We apologize for any inconvenience this may have caused you.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2025, 03:53 PM UTC
- Resolved
- Mar 05, 2025, 04:58 PM UTC
- Duration
- 1h 4m
Affected: Website: snapav.com
Timeline · 2 updates
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investigating Mar 05, 2025, 03:53 PM UTC
We are aware that some customers are experiencing slowness or unresponsiveness on snapav.com. Our team is actively investigating the issue and will provide updates with more details as they become available.
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resolved Mar 05, 2025, 04:58 PM UTC
We have resolved the incident and are continuing to monitor snapav.com performance. We apologize for any inconvenience this may have caused you.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2025, 10:26 PM UTC
- Resolved
- Feb 07, 2025, 03:18 AM UTC
- Duration
- 4h 51m
Affected: Service: Control4 Intercom Anywhere
Timeline · 2 updates
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investigating Feb 06, 2025, 10:26 PM UTC
We are currently experiencing an issue with Intercom Anywhere, resulting in degraded performance for some users. We are aware of the situation and are actively investigating to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.
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resolved Feb 07, 2025, 03:18 AM UTC
As of 9:36 p.m. ET, the situation was fully resolved. We will investigate the root causes further and use the data to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2024, 04:00 PM UTC
- Resolved
- Dec 18, 2024, 04:00 PM UTC
- Duration
- —
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSMobile App: Control4 OS 2.x AndroidMobile App: Control4 OS 3.x AndroidMobile App: Control4 OS 2.x iOSMobile App: Control4 OS 3.x iOSService: Control4 Access AnywhereService: Control4 AlexaService: Control4 APIsService: Control4 Composer ExpressService: Control4 Composer ProService: Control4 DriversService: Control4 Google AssistantService: Control4 Intercom AnywhereService: Control4 StorageService: Control4 UpdatesService: Control4 WeatherService: Control4 When >> Then
Timeline · 2 updates
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identified Dec 18, 2024, 03:51 PM UTC
We are aware of the impacts to Control4 systems and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
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resolved Dec 18, 2024, 04:08 PM UTC
As of 11:00 EST the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Dec 13, 2024, 02:08 AM UTC
- Resolved
- Dec 13, 2024, 04:14 AM UTC
- Duration
- 2h 5m
Affected: Service: OvrC Login
Timeline · 4 updates
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investigating Dec 13, 2024, 02:08 AM UTC
We have identified an issue with some OvrC logins; we are aware of and actively investigating solutions and their impact. More details to follow. Thanks, Your Snap One Engineering team
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identified Dec 13, 2024, 02:46 AM UTC
We are aware of the impacts on some OvrC logins and have identified an issue with a third-party provider. We are working with them to resolve it. More details will follow. Thanks, Your Snap One Engineering team
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monitoring Dec 13, 2024, 03:31 AM UTC
The fix has been applied by our 3rd party provider and OvrC login is returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
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resolved Dec 13, 2024, 04:14 AM UTC
As of 11:10PM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
Critical December 11, 2024 - Detected by Pingoru
- Dec 11, 2024, 10:44 AM UTC
- Resolved
- Dec 11, 2024, 11:43 AM UTC
- Duration
- 59m
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSService: Control4 APIsService: Control4 Intercom AnywhereService: Control4 UpdatesService: Control4 Weather
Timeline · 3 updates
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identified Dec 11, 2024, 10:44 AM UTC
We are aware of the impacts on Control 4 services and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
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monitoring Dec 11, 2024, 10:57 AM UTC
A fix has been applied and these services are currently recovering and trending to nominal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
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resolved Dec 11, 2024, 11:43 AM UTC
As of 06:42 AM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2024, 07:53 PM UTC
- Resolved
- Dec 04, 2024, 08:49 PM UTC
- Duration
- 55m
Affected: Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSMobile App: Control4 OS 2.x AndroidMobile App: Control4 OS 3.x AndroidMobile App: Control4 OS 2.x iOSMobile App: Control4 OS 3.x iOSService: Control4 Access AnywhereService: Control4 Composer ProService: Control4 Intercom Anywhere
Timeline · 2 updates
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monitoring Dec 04, 2024, 07:53 PM UTC
Intercom Anywhere, Access Anywhere, and related functionality experienced a performance degradation issue. These services are currently recovering and trending to nominal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
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resolved Dec 04, 2024, 08:49 PM UTC
As of 3:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2024, 02:30 AM UTC
- Resolved
- Nov 20, 2024, 03:58 AM UTC
- Duration
- 1h 28m
Affected: Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed Test
Timeline · 3 updates
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identified Nov 20, 2024, 02:30 AM UTC
We are aware of the impacts on OvrC services that began around 844 PM ET and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
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monitoring Nov 20, 2024, 03:14 AM UTC
We experienced an outage with OvrC starting at 8:44 pm EDT. we temporarily paused some functionality of OvrC. Impacted functionality: Notifications - We paused Disconnect and Connect notifications from being sent Controller registration - New controller registrations were temporarily disabled Customer handoff - Handing off a Control4 or Luma system was temporarily disabled The fix has been applied, and we will continue to monitor it. OvrC is returning to normal. You may experience slight impacts on performance as systems fully ramp up and stabilize.
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resolved Nov 20, 2024, 03:58 AM UTC
As of 10:55 PM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2024, 05:02 PM UTC
- Resolved
- Nov 12, 2024, 04:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 12, 2024, 05:02 PM UTC
Starting around 11:09am and ending around 11:37am ET, there were issues with My Dot, the Customer portal, and the C4 mobile app. This would have caused degraded performance and/or an inability to login and access the websites/app. As of 11:37am ET, these issues were fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2024, 12:25 PM UTC
- Resolved
- Oct 08, 2024, 01:16 PM UTC
- Duration
- 50m
Affected: Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed Test
Timeline · 3 updates
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identified Oct 08, 2024, 12:25 PM UTC
We briefly experienced an interruption with OvrC device connectivity starting at 7:44 pm EDT. We have temporarily paused some functionality of OvrC while we restore all device connectivity. Impacted functionality: Notifications - We paused Disconnect and Connect notifications from being sent Controller registration - New controller registrations is temporarily disabled Customer handoff - Handing off a Control4 or Luma system is temporarily disabled The fixes have already been applied and we continue to monitor all relevant systems; OvrC is returning to normal. You may experience slight impacts on performance as systems fully ramp up and stabilize. Thanks, Your Snap One Engineering team
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monitoring Oct 08, 2024, 12:52 PM UTC
The fix has been applied, and OvrC is returning to normal. As systems fully ramp up and stabilize, you may experience some performance impacts. More details will follow. Thanks, Your Snap One Engineering team
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resolved Oct 08, 2024, 01:16 PM UTC
As of 09:14am ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Oct 04, 2024, 02:03 AM UTC
- Resolved
- Oct 04, 2024, 02:11 PM UTC
- Duration
- 12h 8m
Affected: Mobile App: Luma View
Timeline · 2 updates
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identified Oct 04, 2024, 02:03 AM UTC
Following the fix completed earlier today, we have reports of impacts for some users of the Luma View Application. If you’re still experiencing issues, please try rebooting your device (e.g., phone). We’re continuing to investigate and will provide further updates. iOS users can also try enabling Private Relay by going to Settings > iCloud and turning on Private Relay (iCloud+ required). We apologize for the inconvenience and appreciate your patience. Thanks, Your Snap One Engineering team
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resolved Oct 04, 2024, 02:11 PM UTC
All devices show successful connections, as DNS global replication was completed overnight. If any issues persist, please contact support for assistance. Thank you for your patience during this transition. We appreciate your understanding and support.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2024, 12:48 PM UTC
- Resolved
- Oct 03, 2024, 07:53 PM UTC
- Duration
- 7h 5m
Affected: Mobile App: Luma View
Timeline · 2 updates
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investigating Oct 03, 2024, 12:48 PM UTC
Please note there is a connection issue with Luma View, some user might experience connectivity issues. We are actively working on solutions right now. Thank you and sorry for the inconvenience.
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resolved Oct 03, 2024, 07:53 PM UTC
As of 3:45 pm EDT the situation was fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2024, 09:13 PM UTC
- Resolved
- Apr 03, 2025, 03:18 PM UTC
- Duration
- 195d 18h
Affected: Service: Control4 Drivers
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2024, 09:36 PM UTC
- Resolved
- Sep 04, 2024, 11:29 PM UTC
- Duration
- 1h 53m
Affected: Mobile App: Control4 OS 3.x Android
Timeline · 3 updates
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investigating Sep 04, 2024, 09:36 PM UTC
We have identified an issue with Notifications for Intercom Anywhere on Android. We are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team
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identified Sep 04, 2024, 11:04 PM UTC
We are aware of the impacts to push notifications for Android on the Control4 mobile app. We are actively engaged in determining the cause and applying a fix. More details will follow. Thanks, Your Snap One Engineering team
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resolved Sep 04, 2024, 11:29 PM UTC
As of 7:15PM ET, the situation was fully resolved. We will investigate the root cause and determine how to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2024, 12:35 PM UTC
- Resolved
- Aug 29, 2024, 01:13 PM UTC
- Duration
- 37m
Affected: Service: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Web Connect
Timeline · 3 updates
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investigating Aug 29, 2024, 12:35 PM UTC
We have identified an issue with OvrC we are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team
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monitoring Aug 29, 2024, 01:04 PM UTC
The original impact was due to 3rd party services we utilize to run this service. A fix has been applied and OvrC services are returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
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resolved Aug 29, 2024, 01:13 PM UTC
As of 9:10AM ET the situation was fully resolved. We will dive deeper into the root cause and determine how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Aug 16, 2024, 07:24 PM UTC
- Resolved
- Aug 16, 2024, 08:07 PM UTC
- Duration
- 43m
Affected: Service: Control4 Composer ProService: Control4 Intercom Anywhere
Timeline · 4 updates
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identified Aug 16, 2024, 07:24 PM UTC
We are aware of the impacts on Mydot, Composer and CustomerDot and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
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identified Aug 16, 2024, 07:44 PM UTC
We are currently experiencing an issue that is affecting Control4 Cloud services and disrupting cloud-connected applications, particularly legacy systems. Impacted Services: • Remote Composer Pro connections • Controller Registrations / Unregistering • my.control4.com • customer.control4.com • Remote connections to the Control4 app on systems running C4OS 3.2.2 or lower • Voice services on systems running C4OS 3.2.3 or lower • Intercom Anywhere (local Intercom sessions are not impacted) Our team is actively investigating the cause of this disruption and working towards a resolution. We will provide updates as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
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monitoring Aug 16, 2024, 07:58 PM UTC
We have identified the issue, and services are starting to recover. We continue to monitor as we work to get fully recovered. Thanks, Your Snap One Engineering team
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resolved Aug 16, 2024, 08:07 PM UTC
All services have been restored. We will dive deeper into root causes and determine how to improve our services. Thank you for your patience and understanding, Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2024, 03:06 PM UTC
- Resolved
- Aug 07, 2024, 03:15 PM UTC
- Duration
- 8m
Affected: Mobile App: Control4 OS 3.x iOS
Timeline · 2 updates
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identified Aug 07, 2024, 03:06 PM UTC
We are aware of the impacts on 3.0 Mobile Applications and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
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resolved Aug 07, 2024, 03:15 PM UTC
As of 11:14 AM ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2024, 12:03 AM UTC
- Resolved
- Jul 31, 2024, 01:19 AM UTC
- Duration
- 1h 15m
Affected: Amazon AlexaAmazon Web ServicesService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsGoogle NestService: OvrC Public APIsGoogle VoiceService: Control4 AlexaService: OvrC Web ConnectService: Control4 APIsService: OvrC Speed TestService: Control4 Google AssistantService: Control4 When >> Then
Timeline · 4 updates
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identified Jul 30, 2024, 11:59 PM UTC
Impacts with one of our service providers are currently impacting multiple Snap One services. We are currently monitoring and will provide updates as we learn more. Thanks, Your Snap One Engineering team
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identified Jul 31, 2024, 12:03 AM UTC
Our service provider has identified multiple issues and is working to resolve them. Snap One services are experiencing degraded performance.
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monitoring Jul 31, 2024, 12:40 AM UTC
Snap One services have returned to normal operation. We will continue to monitor the situation until our service provider has fully resolved the underlying issues. More details to follow. Thanks, Your Snap One Engineering team
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resolved Jul 31, 2024, 01:19 AM UTC
Snap One services remain stabilized and are functioning nominally. We will continue to monitor the situation until our service provider has fully resolved the underlying issues. Additionally, we will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Read the full incident report →
