Snap One incident

OvrC - Issue Fix Applied. Returning to normal.

Snap One experienced a minor incident on March 17, 2026 affecting Mobile App: OvrC and Mobile App: OvrC Connect and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started: Mar 17, 2026, 03:11 PM UTC
Resolved: Mar 17, 2026, 03:34 PM UTC
Duration: 22m
Detected by Pingoru: Mar 17, 2026, 03:11 PM UTC

Affected components

Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed TestService: OvrC MFA - SMS

Update timeline

monitoring Mar 17, 2026, 03:11 PM UTC

An issue impacting the performance of OvrC is being monitored. The root cause has been identified and the fix has been applied. OvrC is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
resolved Mar 17, 2026, 03:34 PM UTC

As of 11:13am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team