Snap One incident

OvrC - Issue Fix Applied. Returning to normal.

Minor Resolved View vendor source →
Started
Mar 17, 2026, 03:11 PM UTC
Resolved
Mar 17, 2026, 03:34 PM UTC
Duration
22m
Detected by Pingoru
Mar 17, 2026, 03:11 PM UTC

Affected components

Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed TestService: OvrC MFA - SMSService: OvrC Account Creation

Update timeline

  1. monitoring Mar 17, 2026, 03:11 PM UTC

    An issue impacting the performance of OvrC is being monitored. The root cause has been identified and the fix has been applied. OvrC is returning to normal with Partners able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  2. resolved Mar 17, 2026, 03:34 PM UTC

    As of 11:13am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

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