Snap One incident

Control4 - Identified issue with cloud provider impacting services

Minor Resolved View vendor source →

Snap One experienced a minor incident on October 6, 2026 affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 02:50 PM UTC
Resolved
Oct 06, 2026, 03:41 PM UTC
Duration
50m
Detected by Pingoru
Oct 06, 2026, 02:50 PM UTC

Affected components

Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSAmazon Web ServicesService: Control4 Access AnywhereService: Control4 APIsService: Control4 Composer ExpressService: Control4 Composer ProService: Control4 DriversService: Control4 Intercom AnywhereService: Control4 Storage

Update timeline

  1. identified Oct 06, 2026, 02:50 PM UTC

    We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring Oct 06, 2026, 02:57 PM UTC

    The engineering team has recovered C4 services and performance is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Oct 06, 2026, 03:41 PM UTC

    As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team