Control4 app - media events not available through history

Update timeline

1. investigating Apr 04, 2026, 05:29 PM UTC

   We are aware of an issue affecting camera event media in the Control4 app. When accessing recorded camera events through the History experience, users may see a message stating "Media for this event is processing and will be available soon." Live camera streams are not affected by this issue. Our engineering team has identified the area of impact and is actively working toward a resolution. More details will follow. Thanks, Your Snap One Engineering team

2. identified Apr 04, 2026, 05:57 PM UTC

   We have identified a fix, new events should be showing properly, older events may still be unavailable for a period while our servers update

3. monitoring Apr 04, 2026, 05:58 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 06, 2026, 01:37 PM UTC

   This incident has been resolved.