Snap One incident
Control4 Cloud Impact - Issue Fix Applied. Returning to normal.
Resolved after 3 hours 57 minutes, affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more, on March 3, 2026.
As of 11:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Affected components
Update timeline
- monitoring Mar 03, 2026, 12:59 AM UTC
An issue was detected with a critical piece of infrastructure in the Control4 cloud platform. This issue has been remediated and the Control4 Cloud is returning to normal with Partners and Customer able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Mar 03, 2026, 04:57 AM UTC
As of 11:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
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