Snap One incident

Control4 Cloud Impact - Issue Fix Applied. Returning to normal.

Snap One experienced a minor incident on March 3, 2026 affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started: Mar 03, 2026, 12:59 AM UTC
Resolved: Mar 03, 2026, 04:57 AM UTC
Duration: 3h 57m
Detected by Pingoru: Mar 03, 2026, 12:59 AM UTC

Affected components

Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSService: Control4 Access AnywhereService: Control4 AlexaService: Control4 APIsService: Control4 Composer ProService: Control4 Google AssistantService: Control4 Intercom AnywhereService: Control4 Storage

Update timeline

monitoring Mar 03, 2026, 12:59 AM UTC

An issue was detected with a critical piece of infrastructure in the Control4 cloud platform. This issue has been remediated and the Control4 Cloud is returning to normal with Partners and Customer able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
resolved Mar 03, 2026, 04:57 AM UTC

As of 11:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team