Snap One incident

Intermittent OvrC and Control4 mobile issues - workaround applied.

Notice Resolved View vendor source →

Snap One experienced a notice incident on November 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 07:16 PM UTC
Resolved
Nov 18, 2025, 07:16 PM UTC
Duration
—
Detected by Pingoru
Nov 18, 2025, 07:16 PM UTC

Update timeline

  1. monitoring Nov 18, 2025, 01:51 PM UTC

    At approximately 6:50 AM ET, we began noticing some degraded services. After investigation, we determined that our service was experiencing issues due to the current problem with our 3rd-party WAF provider. By 8:00 AM ET, we have temporarily bypassed the affected service, and Intermittent OvrC and Control4 mobile issues are returning to normal. We will continue to monitor the situation and will provide more updates as we learn more. Thanks, Your ADI/Snap One Engineering team

  2. resolved Nov 18, 2025, 07:16 PM UTC

    As of 2:00 PM ET the situation was fully resolved. Initial impacts were caused by service failures from the third-party service provider and have now been resolved; we have reimplemented our cloud protections. Additional information on the outage is available here: status page Thank you for your patience and understanding. Your ADI/Snap One Engineering team