Snap One incident
We have identified a problem with OvrC service
Snap One experienced a critical incident on October 20, 2025 affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: OvrC and 1 more component, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 02:01 PM UTC
We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow. Thanks, Your Snap One Engineering team
- identified Oct 20, 2025, 02:11 PM UTC
We are seeing additional impacts across services due to our cloud service provider
- identified Oct 20, 2025, 03:44 PM UTC
The latest update from our cloud providers indicates that they continue to work to resolve network and other issues, we are actively engaged and will update as we make progress.
- identified Oct 20, 2025, 05:21 PM UTC
The latest update from our cloud providers indicates that they continue to work to resolve network, lambda, and server enviornment, we are actively engaged and will update as we make progress.
- monitoring Oct 20, 2025, 05:46 PM UTC
A fix has been applied by our service provider and we are seeing systems beginning to recover. You may continue to experience impacts to performance and functionality as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Oct 20, 2025, 07:38 PM UTC
As of 3:30pm ET all of our services have fully recovered. Service impacts were caused by service failures by third-party service provider AWS. While we have observed service improvements implemented by AWS, additional information on the outage is available here: Visit AWS Status Page Thank you for your patience and understanding.