We have identified a problem with Intercom Anywhere

Update timeline

1. identified Feb 04, 2026, 01:54 PM UTC

   We are aware of the impacts on Intercom Anywhere and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

2. identified Feb 04, 2026, 02:17 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Feb 04, 2026, 02:22 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Feb 04, 2026, 02:47 PM UTC

   The fix has been applied and Intercom Anywhere is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

5. monitoring Feb 04, 2026, 03:41 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Feb 06, 2026, 05:43 PM UTC

   As of 11 AM ET on Feb 4th, the situation was fully resolved. We will dive deeper into the root causes and apply lessons learned to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team