SMS-Magic Outage History

Started Sep 08, 2026, 08:42 PM UTC· resolved Sep 08, 2026, 09:07 PM UTC

1. investigating Sep 08, 2026, 08:42 PM UTC

   We have received a notification from our Provider regarding delivery issues in Italy - Poste Mobile Incident Start Time: 2026-09-08 20:08 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Sep 08, 2026, 09:07 PM UTC

   This incident has been resolved. Incident Start Time: 2026-09-08 20:08 UTC Incident End Time: 2026-09-08 20:39 UTC

Read the full incident report →

Started Sep 08, 2026, 05:31 PM UTC· resolved Sep 09, 2026, 01:10 PM UTC

1. investigating Sep 08, 2026, 05:31 PM UTC

   There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) and inbound (MO) SMS via short code The cause of this issue is under investigation at this time. Start Time : Sep 08, 2026 - 10:19 PDT

2. resolved Sep 09, 2026, 01:10 PM UTC

   Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Sep 8, 20:07 PDT

Read the full incident report →

Started Sep 01, 2026, 04:00 AM UTC· resolved Sep 01, 2026, 11:30 AM UTC

1. resolved Sep 01, 2026, 11:40 AM UTC

   Issue: We experienced an issue where Google reCAPTCHA verification on the SMS-Magic / BeConversive portal login page was getting stuck in a loop, preventing users from completing the login process. Impact: Users attempting to login via the SMS-Magic / BeConversive portal encountered a continuous reCAPTCHA challenge that does not resolve. Existing authenticated sessions were not affected. Current Status: The issue has been resolved and services have returned to its normal operation. Affected Data Center: All Region (AUS, EU & US) Duration: 2 hours Started At: 9:30 AM UTC Resolved At: 11:30 AM UTC

Read the full incident report →

Started Aug 31, 2026, 04:40 PM UTC· resolved Aug 31, 2026, 05:11 PM UTC

1. investigating Aug 31, 2026, 04:40 PM UTC

   We have received a notification regarding a carrier-partner incident currently impacting SMS services.Customers may experience intermittent latency impacting outbound (MT) SMS for Verizon users. The cause of this issue is under investigation at this time. Start Time : Aug 31, 2026 - 09:32 PDT

2. resolved Aug 31, 2026, 05:11 PM UTC

   Incident resolved Issue impacting SMS delivery for Verizon users has been resolved End Time : Aug 31, 10:00 PDT

Read the full incident report →

Started Aug 28, 2026, 08:50 PM UTC· resolved Aug 29, 2026, 03:56 PM UTC

1. investigating Aug 28, 2026, 08:50 PM UTC

   We are currently observing delivery issues in United Kingdom - Lycamobile Incident Start Time: 2026-08-28 19:40 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Aug 29, 2026, 03:56 PM UTC

   This incident has been resolved. Incident Start Time: 2026-08-28 19:40 UTC Incident End Time: 2026-08-28 20:40 UTC

Read the full incident report →

Started Aug 28, 2026, 05:09 PM UTC· resolved Aug 29, 2026, 03:56 PM UTC

1. investigating Aug 28, 2026, 05:09 PM UTC

   We have received a notification from our provider regarding SMS delivery delays and failures to Altice network subscribers in the United States. We will provide another update as soon as more information becomes available. Start Time : Aug 28, 09:52 PDT

2. monitoring Aug 28, 2026, 08:48 PM UTC

   We have observed a recovery in SMS delivery to Altice (CSC Wireless) network subscribers in the United States and are monitoring service stability.

3. resolved Aug 29, 2026, 03:56 PM UTC

   The incident has been resolved and SMS delivery to Altice (CSC Wireless) network subscribers in the United States is operating normally. End Time : Aug 28, 15:43 PDT

Read the full incident report →

Started Aug 26, 2026, 07:01 PM UTC· resolved Aug 26, 2026, 09:31 PM UTC

1. investigating Aug 26, 2026, 07:01 PM UTC

   There is a carrier-partner incident currently impacting MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS The cause of this issue is under investigation at this time. Start Time : Aug 26, 2026 - 11:48 PDT

2. resolved Aug 26, 2026, 09:31 PM UTC

   The issue impacting inbound (MO) and outbound (MT) MMS has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Aug 26, 14:25 PDT

Read the full incident report →

Started Aug 26, 2026, 04:39 PM UTC· resolved Aug 26, 2026, 06:11 PM UTC

1. investigating Aug 26, 2026, 04:39 PM UTC

   We have received a notification from our Provider regarding a carrier-partner incident currently impacting SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time. Start Time : Aug 26, 2026 - 09:36 PDT

2. resolved Aug 26, 2026, 06:11 PM UTC

   Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

Read the full incident report →

Started Aug 25, 2026, 08:18 PM UTC· resolved Aug 26, 2026, 12:36 PM UTC

1. investigating Aug 25, 2026, 08:18 PM UTC

   Few customers may be experiencing MMS delivery delays from Long Codes to Videotron network subscribers in Canada. We will provide an update as soon as more information becomes available. Start Time : Aug 25, 12:58 PDT

2. resolved Aug 26, 2026, 12:36 PM UTC

   The incident has been resolved and MMS delivery to Videotron network subscribers in Canada is operating normally. End Time : Aug 25, 16:35 PDT

Read the full incident report →

Started Aug 24, 2026, 02:59 PM UTC· resolved Aug 24, 2026, 07:03 PM UTC

1. investigating Aug 24, 2026, 02:59 PM UTC

   There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers. The cause of this issue is under investigation at this time. Start Time : Aug 24, 2026 - 07:54 PDT

2. investigating Aug 24, 2026, 05:52 PM UTC

   The issue impacting outbound (MT) SMS via short code Small U.S. carriers has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Aug 24, 10:49 PDT

3. resolved Aug 24, 2026, 07:03 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 14, 2026, 10:15 AM UTC· resolved Aug 15, 2026, 12:07 PM UTC

1. investigating Aug 14, 2026, 10:15 AM UTC

   New incident: Investigating We are currently observing delivery issues in the United Kingdom - O2 Incident Start Time: 2026-08-14 09:36 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Aug 15, 2026, 12:07 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 13, 2026, 02:06 PM UTC· resolved Aug 17, 2026, 12:53 PM UTC

1. investigating Aug 13, 2026, 02:06 PM UTC

   We have been notified by our Provider about MMS Delivery Delays to T-Mobile United States. We will issue an update as soon as more information becomes available. Start Time : Aug 13, 2026 - 13:57 UTC

2. resolved Aug 17, 2026, 12:53 PM UTC

   This incident has been resolved. End Time : Aug 15, 22:19 UTC

Read the full incident report →

Started Aug 11, 2026, 01:20 PM UTC· resolved Aug 11, 2026, 04:32 PM UTC

1. investigating Aug 11, 2026, 01:20 PM UTC

   We are currently observing delivery issues in France - Lebara Incident Start Time: 2026-08-11 12:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Aug 11, 2026, 04:32 PM UTC

   This incident has been resolved. End Time : 2026-08-11 15:48 UTC

Read the full incident report →

Started Aug 07, 2026, 05:19 PM UTC· resolved Aug 07, 2026, 05:52 PM UTC

1. investigating Aug 07, 2026, 05:19 PM UTC

   There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code with Small US Carrier, Verizon and T-Mobile subscribers The cause of this issue is under investigation at this time. Start Time : Aug 07, 2026 - 09:55 PDT

2. resolved Aug 07, 2026, 05:52 PM UTC

   The issue is resolved at this time.

Read the full incident report →

Started Aug 07, 2026, 09:30 AM UTC· resolved Aug 07, 2026, 06:00 PM UTC

1. resolved Aug 07, 2026, 07:04 PM UTC

   Issue: Delays in incoming SMS processing in US Data Center. Impact: Some customers may have experienced delays in receiving incoming SMS. Current Status: The issue has been resolved and services have returned to normal operation. Duration: 3 hours Started At: 2026-08-07, 3:00 PM UTC Resolved At: 026-08-07, 6:00 PM UTC

Read the full incident report →

Started Aug 05, 2026, 04:21 PM UTC· resolved Aug 05, 2026, 06:20 PM UTC

1. investigating Aug 05, 2026, 04:21 PM UTC

   We have received a notification regarding delivery degradation on US Short code routes affecting SMS traffic The issue is currently under investigation and we will post an update as soon as more information becomes available. Start Time : Aug 5, 15:44 UTC

2. resolved Aug 05, 2026, 06:20 PM UTC

   This incident has been resolved. End Time : Aug 5, 18:13 UTC

Read the full incident report →

Started Aug 05, 2026, 03:46 PM UTC· resolved Aug 06, 2026, 04:43 PM UTC

1. investigating Aug 05, 2026, 03:46 PM UTC

   We have received a notification from our Provider regarding SMS delivery degradation observed towards Lycamobile network. Clients may experience missing and delayed messages and delivery receipts for outbound messages. We will issue an update as soon as more information becomes available. Start Time : Aug 5, 15:24 UTC

2. monitoring Aug 06, 2026, 04:18 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 06, 2026, 04:43 PM UTC

   The incident is resolved End Time : Aug 6, 16:35 UTC

Read the full incident report →

Started Aug 03, 2026, 08:38 PM UTC· resolved Aug 04, 2026, 12:52 PM UTC

1. investigating Aug 03, 2026, 08:38 PM UTC

   There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers. The cause of this issue is under investigation at this time. Start Time : Aug 03, 2026 - 13:35 PDT

2. investigating Aug 04, 2026, 12:52 PM UTC

   Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Aug 3, 18:12 PDT

3. resolved Aug 04, 2026, 12:52 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 31, 2026, 01:20 PM UTC· resolved Jul 31, 2026, 02:48 PM UTC

1. investigating Jul 31, 2026, 01:20 PM UTC

   There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1). The cause of this issue is under investigation at this time. Start Time : Jul 31, 2026 - 06:13 PDT

2. resolved Jul 31, 2026, 02:48 PM UTC

   The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 31, 07:04 PDT

Read the full incident report →

Started Jul 29, 2026, 07:05 PM UTC· resolved Jul 29, 2026, 08:50 PM UTC

1. investigating Jul 29, 2026, 07:05 PM UTC

   There is a carrier-partner incident currently impacting short code MMS services. Customers may experience intermittent MMS delivery receipt latency via short code (route 1). The cause of this issue is under investigation at this time. Start Time : Jul 29, 2026 - 12:00 PDT

2. resolved Jul 29, 2026, 08:50 PM UTC

   Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS End Time : Jul 29, 13:43 PDT

Read the full incident report →

Started Jul 29, 2026, 04:49 PM UTC· resolved Jul 29, 2026, 05:06 PM UTC

1. investigating Jul 29, 2026, 04:49 PM UTC

   There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries. Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries. The cause of this issue is under investigation at this time. Start Time : Jul 29, 2026 - 09:38 PDT

2. resolved Jul 29, 2026, 05:06 PM UTC

   Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 29, 09:53 PDT

Read the full incident report →

Started Jul 28, 2026, 07:18 PM UTC· resolved Jul 29, 2026, 06:17 PM UTC

1. identified Jul 28, 2026, 07:18 PM UTC

   Issue: Message delivery status is not reflecting correctly in converse desk. Impact: During this period, some customers may observe messages remaining in the Queued state on Converse Desk. This is a status synchronization issue only and does not impact the actual delivery of messages to recipients. Current Status: Our engineering team is actively investigating the issue. Temporary Workaround: Message delivery status are being synchronized correctly in SMS History. Customers can verify the latest delivery status from SMS History until the issue on Converse Desk is resolved. Duration of Degradation: Started At: 3:45 PM UTC

2. monitoring Jul 29, 2026, 06:36 AM UTC

   The issue has been fixed. Our team is continuing to monitor.

3. resolved Jul 29, 2026, 06:17 PM UTC

   The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.

Read the full incident report →

Started Jul 28, 2026, 04:13 PM UTC· resolved Jul 28, 2026, 05:28 PM UTC

1. investigating Jul 28, 2026, 04:13 PM UTC

   There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code. The cause of this issue is under investigation at this time. Start Time : Jul 28, 2026 - 09:08 PDT

2. resolved Jul 28, 2026, 05:28 PM UTC

   Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Jul 28, 10:13 PDT

Read the full incident report →

Started Jul 27, 2026, 12:21 AM UTC· resolved Jul 27, 2026, 12:29 AM UTC

1. resolved Jul 28, 2026, 10:06 AM UTC

   Issue: Intermittent "Cannot connect to SMS Magic" error while attempting to send sms from Salesforce CRM. Impact: Due to an unexpected surge in traffic some customers using Salesforce CRM may have been temporarily unable to send SMS during the affected period. Current Status: The issue has been resolved and services are operating normally. Our engineering team has identified the root cause and the necessary remediation has been implemented to address the issue. Customers who encountered the "Cannot connect to SMS Magic" error during the impacted period are requested to retry sending their messages. Duration of Degradation: Started At: 2026-07-28, 12:21 AM UTC Resolved At: 2026-07-28, 12:29 AM UTC

Read the full incident report →

Started Jul 24, 2026, 01:01 PM UTC· resolved Jul 24, 2026, 02:04 PM UTC

1. investigating Jul 24, 2026, 01:01 PM UTC

   We have received a notification regarding a carrier-partner incident currently impacting short code SMS services. Customers may experience latency impacting outbound (MT) and inbound (MO) SMS & MMS via short code The cause of this issue is under investigation at this time. Start Time : Jul 24, 2026 - 05:52 PDT

2. resolved Jul 24, 2026, 02:04 PM UTC

   Monitoring for the issue impacting short code SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 24, 06:49 PDT

Read the full incident report →