SMS-Magic incident

Intermittent Connectivity Issue with Salesforce CRM – AUS Region

Notice Resolved View vendor source →

SMS-Magic experienced a notice incident on July 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 10:06 AM UTC
Resolved
Jul 27, 2026, 06:30 PM UTC
Duration
—
Detected by Pingoru
Jul 28, 2026, 10:06 AM UTC

Update timeline

  1. resolved Jul 28, 2026, 10:06 AM UTC

    Issue: Intermittent "Cannot connect to SMS Magic" error while attempting to send sms from Salesforce CRM. Impact: Due to an unexpected surge in traffic some customers using Salesforce CRM may have been temporarily unable to send SMS during the affected period. Current Status: The issue has been resolved and services are operating normally. Our engineering team has identified the root cause and the necessary remediation has been implemented to address the issue. Customers who encountered the "Cannot connect to SMS Magic" error during the impacted period are requested to retry sending their messages. Duration of Degradation: Started At: 2026-07-28, 12:21 AM UTC Resolved At: 2026-07-28, 12:29 AM UTC