SMS-Magic incident
Delay in Message Status Synchronization on Converse Desk - US Region
SMS-Magic experienced a minor incident on July 28, 2026 affecting Converse Desk on SaaS Portal, lasting 22h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2026, 07:18 PM UTC
Issue: Message delivery status is not reflecting correctly in converse desk. Impact: During this period, some customers may observe messages remaining in the Queued state on Converse Desk. This is a status synchronization issue only and does not impact the actual delivery of messages to recipients. Current Status: Our engineering team is actively investigating the issue. Temporary Workaround: Message delivery status are being synchronized correctly in SMS History. Customers can verify the latest delivery status from SMS History until the issue on Converse Desk is resolved. Duration of Degradation: Started At: 3:45 PM UTC
- monitoring Jul 29, 2026, 06:36 AM UTC
The issue has been fixed. Our team is continuing to monitor.
- resolved Jul 29, 2026, 06:17 PM UTC
The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.